What are the responsibilities and job description for the Customer Service Representative position at S. Abraham & Sons, Inc.?
Description
At S. Abraham & Sons, Inc. we believe in putting customers first as they are the core to everything we do. Our Customer Service Team's top priority is to successfully aid our customers in order processing and troubleshooting their needs across multiple states.
This position operates within our corporate office in a call-center adjacent feel. With a team of 12 CSRs, you will take approximately 30-50 inbound calls daily while simultaneously managing incoming emails from internal customers and staff.
Position Responsibilities
- Effectively resolve customer questions via phone in a timely manner
- Compose personalized responses to customer problems
- Data entry of customer orders
- Process customer order credits
- Outbound calls with delivery updates as needed
Requirements
- Experience in customer service
- Not intimidated by technology and willing to learn
- Not afraid to ask for help when needed
- Genuinely empathetic and articulate
Benefits
- Part of a 12 person Customer Service team
- Primary use of email and phone to handle customer needs
- Business to business transactions, not customer facing
S. Abraham & Sons, Inc. is a privately held company that has been in business since 1927. We have a footprint in the Midwest from Michigan to Kentucky and from Wisconsin to Pennsylvania. We employ over 100 associates in our Walker warehouse and we carry over 10,000 items. These items are picked and packed and then delivered by our drivers to more than 2,500 customers weekly. SAS is a customer focused organization and we believe our warehouse associates add great value by picking orders accurately and timely.
- Childcare reimbursement
- Daily Pay/Cash Advance options
- Gym membership reimbursement (up to $20/month)
- Uber ride assistance to and from work (up to $30/day)
- Tuition reimbursement (up to $250/credit hour)
- Veteran friendly employer
- Consistent work
- Paid holidays, paid military leave, paid jury duty
- Full benefit package, including affordable health insurance, 401(k) match, Paid Time Off, company paid short-term disability
- Discounts on groceries and other products (Employee Purchase Program)
Equal Employment Policy
S. Abraham & Sons, Inc. hiring and employment practices are based on job qualifications, performance, and/or conduct without regard to race, color, religion, national origin, age, sex, marital status, height, weight, disability, genetic information, or any other legally protected status.
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Experience:
- Customer service: 1 year (Required)
- Data entry: 1 year (Required)
Work Location: In person
Salary : $15 - $250
