What are the responsibilities and job description for the Healthcare Quality Systems Support Coordinator-61009031 position at S.C. Department of Public Health?
Job Responsibilities
Careers at DPH: Work that makes a difference!
Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity
This position is located in the Bureau of Operations Support/Training & Quality Management Division.
This position serves as a systems manager and coordinator of data housed within the Automated Survey Processing Environment (ASPEN), IQIES, and other deputy area/agency software. Serves as a vital link between the state agency and the Centers for Medicare & Medicaid Services (CMS), ensuring seamless data entry, validation, reporting, and technical troubleshooting to support Healthcare Quality assessments.
C onsults with Healthcare Quality management, staff, contractors, vendors, and end users to troubleshoot and resolve application issues and enhance utility of modules. Ensures system issues, updates, refinements, and enhancements are addressed, implemented, and resolved in a timely manner on an ongoing basis. Provides reports on an as needed/as requested basis. Control and facilitates software security and integrity through the management of user profiles, access privileges, and the establishment and design of new user categories and template types when appropriate. Consults with CMS Regional Office Management staff to ensure data integrity for area of the system where Regional Office actions must be consistent with state actions.
Ensures installation of Healthcare Quality's program specific software for staff on an as needed basis. Ensures proper set up of Healthcare Quality computer equipment for staff. In collaboration with the Training Manager and the Bureau of Operations Administrative Manager, assists with the equipment coordination for Healthcare Quality by maintaining and tracking computer equipment and accessories. Ensures that accurate tracking information is readily available and provided in a timely manner upon request. Provides guidance, technical support, and training to staff on the proper usage of computer equipment and, upon request, helps coordinate IT support. When requested, participates as a member of Healthcare Quality's Emergency Response Team, serving in the Emergency Operations Center or other designated assignment. Participates in disaster preparedness and response and is designated as an essential employee, subject to duty and/or call on a 4-hour basis during an emergency. Performs other duties as requested.
Minimum And Additional Requirements
A bachelor's degree and relevant program experience.
Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring. Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.
Preferred Qualifications
A bachelor's degree in Information Systems, Healthcare Administration, Public Health, or a related field. Experience in data management, healthcare regulatory compliance, or IT system support is highly desirable. At least two (2) years of progressively responsible help desk experience. At least five (5) years of experience working with large or complex data reporting systems or an equivalent combination of education and experience is preferred.
Additional Comments
DRIVING RECORD: If this position requires the applicant to possess a valid driver’s license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.
EEO: SCDPH is an equal employment opportunity/affirmative action employing agency. We are committed to a diverse workforce. SCDPH does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.
The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that includes:
Careers at DPH: Work that makes a difference!
Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity
This position is located in the Bureau of Operations Support/Training & Quality Management Division.
This position serves as a systems manager and coordinator of data housed within the Automated Survey Processing Environment (ASPEN), IQIES, and other deputy area/agency software. Serves as a vital link between the state agency and the Centers for Medicare & Medicaid Services (CMS), ensuring seamless data entry, validation, reporting, and technical troubleshooting to support Healthcare Quality assessments.
C onsults with Healthcare Quality management, staff, contractors, vendors, and end users to troubleshoot and resolve application issues and enhance utility of modules. Ensures system issues, updates, refinements, and enhancements are addressed, implemented, and resolved in a timely manner on an ongoing basis. Provides reports on an as needed/as requested basis. Control and facilitates software security and integrity through the management of user profiles, access privileges, and the establishment and design of new user categories and template types when appropriate. Consults with CMS Regional Office Management staff to ensure data integrity for area of the system where Regional Office actions must be consistent with state actions.
Ensures installation of Healthcare Quality's program specific software for staff on an as needed basis. Ensures proper set up of Healthcare Quality computer equipment for staff. In collaboration with the Training Manager and the Bureau of Operations Administrative Manager, assists with the equipment coordination for Healthcare Quality by maintaining and tracking computer equipment and accessories. Ensures that accurate tracking information is readily available and provided in a timely manner upon request. Provides guidance, technical support, and training to staff on the proper usage of computer equipment and, upon request, helps coordinate IT support. When requested, participates as a member of Healthcare Quality's Emergency Response Team, serving in the Emergency Operations Center or other designated assignment. Participates in disaster preparedness and response and is designated as an essential employee, subject to duty and/or call on a 4-hour basis during an emergency. Performs other duties as requested.
Minimum And Additional Requirements
A bachelor's degree and relevant program experience.
Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring. Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.
Preferred Qualifications
A bachelor's degree in Information Systems, Healthcare Administration, Public Health, or a related field. Experience in data management, healthcare regulatory compliance, or IT system support is highly desirable. At least two (2) years of progressively responsible help desk experience. At least five (5) years of experience working with large or complex data reporting systems or an equivalent combination of education and experience is preferred.
Additional Comments
DRIVING RECORD: If this position requires the applicant to possess a valid driver’s license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.
EEO: SCDPH is an equal employment opportunity/affirmative action employing agency. We are committed to a diverse workforce. SCDPH does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.
The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that includes:
- Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
- 15 Days Annual (Vacation) Leave per year
- 15 Days Sick Leave per year
- 13 Paid Holidays
- Paid Parental Leave
- State Retirement Plan and Deferred Compensation Programs
- REMOTE WORK: The option to work partially remote is available after six (6) months of employment if it applies to the position.
