What are the responsibilities and job description for the Program Manager II/Charleston County Health Department position at S.C. Department of Public Health?
Job Responsibilities
Careers at DPH: Work that makes a difference!
Pursuing Excellence, Inspiring Innovation, Promoting Teamwork and Embracing Service
Health Department Manager for CCHD and Mt. Pleasant Health Department. Under the direct supervision of the Lead Operations Director, the Health Department Manager provides leadership, management, supervision and direction to the professional and paraprofessional staff in a local health department(s). Provides supervision for grants and special projects as needed and works closely with the program managers to implement and monitor projects and program compliance. Works closely with the discipline directors and program managers to implement services in the county and community. Has full access to the medical record. Collaborates with community partners to ensure community health needs are being addressed.
Leadership, Management and Supervision of Health Department Operations: Responsible for oversight of clinical operations of assigned Health Department site(s). Responsible for directing, planning, organizing, supervising, and coordinating the services of Clinical Operations. Assures adequate staffing is available to provided efficient and effective operations. Ensures programmatic standards and operational performance goals are met and maintained. Works with Regional Operations Directors to optimize staffing, appointment schedules, and workflow as needed to site meet goals. Maintains efficient patient care workflow through a team approach. Reviews, provides guidance, and keeps staff updated regarding policies, procedures, process improvement, and training, to support efficient clinic workflow, productivity, quality improvement and customer service. Ensures adherence to DPH policies, procedures, guidelines, and standards regarding customer service, patient access, productivity, confidentiality, management of electronic medical records, billing, clinic receipts and deposits, and the facility. Identifies clients health, medical, educational and community needs and assists with linkage to resources within their community. Other healthcare providers/agencies. Creates, collects, analyzes, organizes, and summarize and presents data for performance measurement, internal and external reporting, and decision-making. Responsible for ensuring compliance with laws, rules and regulations that impact clinic operations, including participation in audits and the development and implementation of Corrective Action Plans. Provides oversight and leadership for clinical and operational projects. Helps to provide solutions and encourages creative thinking. Maintains clinical competency in areas of supervision. Provides culturally competent direct care to clients as needed. Supervises, instructs, and completes performance appraisals on professional and paraprofessional staff according to agency policy. Participates in direct observation of staff and completes or provides input into evaluation of staff. Ensures communication of goals, objectives, policies, and procedures both up and down the chain of command through 1:1 or Team meetings, huddles and other verbal or written forms of communication. Develops, conducts, and ensures compliance for all staff for required trainings. Participates in the recruitment and selection of qualified personnel. Manages/Maintains awareness of open job postings and keeps vacancy reports up to date.
Public Health Advocacy and Leadership - Public Health 3.0 (Population Health Improvement): Participates in professional organizations and serves as a role model. Identifies areas for continuing education for self and staff. Serves as a leader in the region and community in public health issues. Stays abreast of current public health trends and best practices. Advocates for public health systems changes. Represents the Region in outside committees and/or collaborations as necessary to maintain linkages with community partners and to move the public health agenda forward in a manner best meeting the needs of the communities. Maintains a keen awareness of individual community needs and as appropriate advocates on the behalf of communities. Assesses the health status of populations using data, community resource identification, input from the population, and professional judgment. Identifies and evaluates relevant and appropriate data and information sources. Analyzes collected assessment data and partners to attach meaning to those data and determine opportunities and needs. Coordinates/collaborates with community partners to enhance utilization of services and to identify expected health outcomes in the populations. Assures access and supports the development of programs, policies and interventions that improve the health status of populations.
Continuous Quality Improvement (CQI) and Customer Service: Monitors the reimbursement, quality, and outcomes of service delivery within the program/county. Initiates and leads multidisciplinary conferences and committees to promote quality and coordination of services. Participates in CQI activities and assures team compliance with agency policies. Ensures the accuracy of public information materials. Works with Regional Operations Directors and Program Managers develop and monitor program goals and objectives. Assesses quality of care provided to patients, families, populations through clinical observations and process/outcome audits. Evaluates population for trends and risk factors; recommends innovative strategies to improve quality of care. Responsible for ensuring an excellent patient experience and that patient complaints and grievances are addressing and resolved in a timely and responsive manner.
Public Health Preparedness and Emergency Response: Participates in public health preparedness (PHP) activities, training, and planning; maintains an operational awareness of PHP response activities and plans. Serves in a lead role in the region during times of emergencies - coordinates RN coverage in medical needs sheltering. Participates in/responds to Public Health Outbreaks and other priority response efforts.
Other Assigned Duties: Performs other related duties as assigned.
Minimum And Additional Requirements
State Minimum Requirement: A bachelor's degree, relevant program management experience, three (3) years of public health or clinical experience and two (2) years of supervisory experience in a public health setting. Must have considerable knowledge of clinical operations, leadership and supervision; ability to establish and maintain relationships internally and externally; knowledge of CQI practices and management principles; knowledge of principles of public health concepts.
Institutions of Higher Learning must be recognized by the Council for Higher Education accreditation.
Agency Additional Requirements: A pplicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.
Ability to establish and maintain effective working relationships. Ability to communicate effectively .Ability to plan, organize, supervise, direct and evaluate the work of other employees including clinical and paraprofessional staff. Considerable knowledge of management and clinical operations. Ability to collaborate with internal and external partners. Ability to apply Continuous Quality Improvement (CQl)/Quality Assurance concepts to practice. Ability to apply independent judgment while adhering to standing orders, policies and procedures.
Able to bend, stoop, reach, climb stairs and lift a minimum of 35 pounds. Use of personal vehicle may be required. This position involves work with Personally Identifiable Health Information (PHI) and requires employee to maintain up to date HIPAA training certifications at all times. Valid Driver's License. Moderate travel (some overnight) required, otherwise working in an office type setting. Extensive computer & other technology use. Some overnight travel for work related functions will be necessary. Some work hours outside of normal work schedule required. Must be able to maintain confidentiality. Must be available via communications device for after hours and emergency response 24-7-365.
Knowledge of an agency's mission, programs, and objectives. Knowledge of management principles. Knowledge of an agency's organizational structure, the people who manage the work, and the processes applicable to government work. Ability to interpret and apply rules and regulations. Ability to manage work and provide guidance to employees. Ability to make presentations and prepare reports.
Preferred Qualifications
Two (2) years of public health management experience preferred.
Additional Comments
Immunization: All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against Measles, Mumps, Rubella, Pertussis, Varicella, and Hepatitis B prior to beginning employment.
State Disaster Plan: In accordance with the State's Disaster Plan, which includes hazardous weather, DPH employees may be required to work in times of an emergency or disaster.
College Transcripts: Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.
Driving Record: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.
The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that includes:
Careers at DPH: Work that makes a difference!
Pursuing Excellence, Inspiring Innovation, Promoting Teamwork and Embracing Service
Health Department Manager for CCHD and Mt. Pleasant Health Department. Under the direct supervision of the Lead Operations Director, the Health Department Manager provides leadership, management, supervision and direction to the professional and paraprofessional staff in a local health department(s). Provides supervision for grants and special projects as needed and works closely with the program managers to implement and monitor projects and program compliance. Works closely with the discipline directors and program managers to implement services in the county and community. Has full access to the medical record. Collaborates with community partners to ensure community health needs are being addressed.
Leadership, Management and Supervision of Health Department Operations: Responsible for oversight of clinical operations of assigned Health Department site(s). Responsible for directing, planning, organizing, supervising, and coordinating the services of Clinical Operations. Assures adequate staffing is available to provided efficient and effective operations. Ensures programmatic standards and operational performance goals are met and maintained. Works with Regional Operations Directors to optimize staffing, appointment schedules, and workflow as needed to site meet goals. Maintains efficient patient care workflow through a team approach. Reviews, provides guidance, and keeps staff updated regarding policies, procedures, process improvement, and training, to support efficient clinic workflow, productivity, quality improvement and customer service. Ensures adherence to DPH policies, procedures, guidelines, and standards regarding customer service, patient access, productivity, confidentiality, management of electronic medical records, billing, clinic receipts and deposits, and the facility. Identifies clients health, medical, educational and community needs and assists with linkage to resources within their community. Other healthcare providers/agencies. Creates, collects, analyzes, organizes, and summarize and presents data for performance measurement, internal and external reporting, and decision-making. Responsible for ensuring compliance with laws, rules and regulations that impact clinic operations, including participation in audits and the development and implementation of Corrective Action Plans. Provides oversight and leadership for clinical and operational projects. Helps to provide solutions and encourages creative thinking. Maintains clinical competency in areas of supervision. Provides culturally competent direct care to clients as needed. Supervises, instructs, and completes performance appraisals on professional and paraprofessional staff according to agency policy. Participates in direct observation of staff and completes or provides input into evaluation of staff. Ensures communication of goals, objectives, policies, and procedures both up and down the chain of command through 1:1 or Team meetings, huddles and other verbal or written forms of communication. Develops, conducts, and ensures compliance for all staff for required trainings. Participates in the recruitment and selection of qualified personnel. Manages/Maintains awareness of open job postings and keeps vacancy reports up to date.
Public Health Advocacy and Leadership - Public Health 3.0 (Population Health Improvement): Participates in professional organizations and serves as a role model. Identifies areas for continuing education for self and staff. Serves as a leader in the region and community in public health issues. Stays abreast of current public health trends and best practices. Advocates for public health systems changes. Represents the Region in outside committees and/or collaborations as necessary to maintain linkages with community partners and to move the public health agenda forward in a manner best meeting the needs of the communities. Maintains a keen awareness of individual community needs and as appropriate advocates on the behalf of communities. Assesses the health status of populations using data, community resource identification, input from the population, and professional judgment. Identifies and evaluates relevant and appropriate data and information sources. Analyzes collected assessment data and partners to attach meaning to those data and determine opportunities and needs. Coordinates/collaborates with community partners to enhance utilization of services and to identify expected health outcomes in the populations. Assures access and supports the development of programs, policies and interventions that improve the health status of populations.
Continuous Quality Improvement (CQI) and Customer Service: Monitors the reimbursement, quality, and outcomes of service delivery within the program/county. Initiates and leads multidisciplinary conferences and committees to promote quality and coordination of services. Participates in CQI activities and assures team compliance with agency policies. Ensures the accuracy of public information materials. Works with Regional Operations Directors and Program Managers develop and monitor program goals and objectives. Assesses quality of care provided to patients, families, populations through clinical observations and process/outcome audits. Evaluates population for trends and risk factors; recommends innovative strategies to improve quality of care. Responsible for ensuring an excellent patient experience and that patient complaints and grievances are addressing and resolved in a timely and responsive manner.
Public Health Preparedness and Emergency Response: Participates in public health preparedness (PHP) activities, training, and planning; maintains an operational awareness of PHP response activities and plans. Serves in a lead role in the region during times of emergencies - coordinates RN coverage in medical needs sheltering. Participates in/responds to Public Health Outbreaks and other priority response efforts.
Other Assigned Duties: Performs other related duties as assigned.
Minimum And Additional Requirements
State Minimum Requirement: A bachelor's degree, relevant program management experience, three (3) years of public health or clinical experience and two (2) years of supervisory experience in a public health setting. Must have considerable knowledge of clinical operations, leadership and supervision; ability to establish and maintain relationships internally and externally; knowledge of CQI practices and management principles; knowledge of principles of public health concepts.
Institutions of Higher Learning must be recognized by the Council for Higher Education accreditation.
Agency Additional Requirements: A pplicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.
Ability to establish and maintain effective working relationships. Ability to communicate effectively .Ability to plan, organize, supervise, direct and evaluate the work of other employees including clinical and paraprofessional staff. Considerable knowledge of management and clinical operations. Ability to collaborate with internal and external partners. Ability to apply Continuous Quality Improvement (CQl)/Quality Assurance concepts to practice. Ability to apply independent judgment while adhering to standing orders, policies and procedures.
Able to bend, stoop, reach, climb stairs and lift a minimum of 35 pounds. Use of personal vehicle may be required. This position involves work with Personally Identifiable Health Information (PHI) and requires employee to maintain up to date HIPAA training certifications at all times. Valid Driver's License. Moderate travel (some overnight) required, otherwise working in an office type setting. Extensive computer & other technology use. Some overnight travel for work related functions will be necessary. Some work hours outside of normal work schedule required. Must be able to maintain confidentiality. Must be available via communications device for after hours and emergency response 24-7-365.
Knowledge of an agency's mission, programs, and objectives. Knowledge of management principles. Knowledge of an agency's organizational structure, the people who manage the work, and the processes applicable to government work. Ability to interpret and apply rules and regulations. Ability to manage work and provide guidance to employees. Ability to make presentations and prepare reports.
Preferred Qualifications
Two (2) years of public health management experience preferred.
Additional Comments
Immunization: All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against Measles, Mumps, Rubella, Pertussis, Varicella, and Hepatitis B prior to beginning employment.
State Disaster Plan: In accordance with the State's Disaster Plan, which includes hazardous weather, DPH employees may be required to work in times of an emergency or disaster.
College Transcripts: Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.
Driving Record: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.
The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that includes:
- Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
- 15 days annual (vacation) leave per year
- 15 days sick leave per year
- 13 paid holidays
- Paid Parental Leave
- State Retirement Plan and Deferred Compensation Programs
- REMOTE WORK: The option to work partially remote or adjusted work hours may be available after six (6) months of employment for approved positions.
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