Field Service Specialist

JOB SUMMARY

S&C Electric Company, a 100% employee-owned company, we help keep the lights on for people and businesses worldwide. Our manufacturing roles build the equipment that protects the critical infrastructure of the power grid, and each of our team members lends their unique skills to this crucial mission. We empower our people by providing pathways to a long-term career and support them in their professional growth by sustaining a culture founded on respect, strengthened by collaboration, and measured by our shared successes. The manufacturing industry is booming with opportunities to learn new things, expand your skills, and build a long-term career.

Join S&C to make an impact on tomorrow's energy challenges and become an employee-owner!

S&C Electric is looking for Field Service Specialist to join our Power Systems Services (PSS) department. S&C's Power Systems Services (PSS) provides customers with a wide range of electric power industry engineering and construction services. The group also coordinates large orders involving multiple product groups and/or third parties and provides field services for customers

Available Shift

• 1st shift: 8:00 am - 5:00 pm
• Overtime: fluctuates

Compensation

At S&C, we are dedicated to providing competitive and equitable compensation for all our team members, with a commitment to transparency in our pay practices. The estimated hourly base pay rate for this position in US - Chicago can be found in the JOB INFO section below This role is also eligible for S&C's annual short-term incentive bonus, subject to eligibility criteria.

Benefit Overview

• Competitive complete benefits package
• Medical, Dental, Vision, 401K, and Employee Stock Ownership Plan (KSOP)
• Tuition Reimbursement, Fitness reimbursement, Paid leaves
• Dependent care FSA, Basic Life, Transit benefit
• Annual bonus for individual and company performance
• Paid vacation and 15 paid holidays, including shutdown in summer and winter
• Referral Bonus program
• PPE provided.
• Career Advancement and Development Opportunities

Job Description
The successful candidate for this position will manage the service schedules of the Field Service Center -North Central Region. This service center is located in Chicago, IL This role requires a strong work ethic, the ability to multi-task, and the drive to seek answers to solutions. They will need to carefully balance many responsibilities, garner strong communication skills, and an attention to detail. S&C's Power Systems Solutions (PSS) provides customers with a wide range of electric power industry engineering and standard field services. This position will schedule S&C Field Service teams responsible for executing upgrades, checkouts, commissioning, troubleshooting, and repairs of S&C equipment that are installed in the field. This role will work closely with the sales, project management, parts, technical support, and other S&C offices/agencies to coordinate field services. They will manage all aspects of each project and is accountable for the overall project execution. The Field Service Specialist must have confident computer skills and be proficient with digital organization. This position will report to the Manager-Regional Field Service North Central

The responsibilities of this position include, but are not limited to, the following:

• Create, assign, and update SalesForce Cases, Work Orders, and Service Appointments
• Enter RMA's and Sales Orders in Oracle.
• Coordinate several concurrent field service requests in a timely manner
• Communicate with Project Managers to define job needs and identify requirements/responsibilities
• Manage customer specific operating requirements to ensure our work plan covers all Field Service & S&C needs while meeting customer expectation (paper trail, certifications, timing etc.)
• Maintain project from creation to closeout.
• Manage project financial targets
• Create proposals/quotes for field services
• Assist with Proposal Team with job scopes and time to complete estimates
• Available for after-hour and weekend emergency phone support
• Work closely with the S&C Electric Company Global Support Monitoring Center (GSMC) to support customers' needs
• Track and report Key Performance Indicators
  

To select this job as one of interest to you, at a minimum, you must have the following:

• Strong customer communication skills, both oral and written
• Previous experience working in an Oracle and SalesForce environment
• Previous experience working with Microsoft Office suite
• Solid writing skills including the ability to take drafts prepared by others to a final format.
• Ability to work as part of a team in a detailed, fast paced, and customer-oriented environment.
• Experience in a customer service or field service-oriented role preferred
• Excellent organizational and time management skills.
• Excellent problem-solving, interpersonal, Detailed Oriented, and multitasking skills
• Relevant Experience Required: 1 years of experience in an office or dispatcher setting related to customer service.
  

MAJOR PHYSICAL DEMANDS

• Standing: Some tasks are performed in a standing position
• Lifting: Occasional lifting of items up to 35 pounds
• Walking: Frequent walking within S&C Electric Company
• Carrying: Occasional carrying of parts, test equipment, tools, etc.
• Pushing: Moderate or with mechanical assistance
• Pulling: Moderate or with mechanical assistance
• Bending: Occasional bending or crouching to perform work
• Reaching: Occasional full range of motion to perform work
• Handling: Occasionally handling of parts, tools, test equipment, and office equipment
• Environment: Work performed in a regular office environment.
  

About Us
S&C is a global company providing equipment and services for electric power systems. Founded in 1911, the Chicago-based company designs and manufactures switching and protection products for electric power transmission and distribution. S&C's Engineering teams design solutions for a portfolio of products for a wide range of customers including electric utilities and industrial/commercial power users. S&C offers broad opportunities for advancement, excellent education and training programs, a challenging work environment, and a strong package of pay and benefits.
The Human Energy of S&C has been built on the principles of integrity, enthusiasm, and sustained energy. These are the traits that S&C has always looked for and found when seeking people to join our 100% employee-owned team. S&C would not be where it is today without the diversity of our team members and business partners. We consider our diversity to be a core strength of our company, and we aspire to align our team-member demographics with the populations in which we live and work. To realize this vision, we seek to facilitate the career development of minorities, women and all team members through events hosted by our Inclusion, Diversity, Engagement and Awareness (I.D.E.A.) Group, Women's Empowerment Group and other S&C affinity groups.
S&C has a proud and longstanding tradition of providing equal employment opportunities without regard to race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or marital status. Further, S&C is committed to taking affirmative action to ensure that qualified females, minorities, veterans, and persons with disabilities can pursue equal employment opportunities. For information regarding equal employment opportunity, please see http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.

Ready to make an impact and become an employee-owner? Apply now to join our inclusive and innovative team! Explore open positions.

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S&C Electric is committed to equal-opportunity employment. All employees and applicants will be considered without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at TAsupport@sandc.com.

No fixed Deadline