What are the responsibilities and job description for the Store Manager -Maumee/Perrysburg position at S&G Stores?
Summary: An S&G Store Manager serves as the leader and oversees the retail operations of a single unit. The Store Manager ensures that the store operates efficiently and in compliance with applicable federal, state, and local laws and Company policies; properly trains employees to ensure all store positions are staffed to appropriately handle all customer service issues; ensures the store maximizes sales and profits while maintaining asset controls. This is a salaried exempt role with a 50-hour work week requirement.
Responsibilities:
- Provides customer service leadership and direction for entire store and team of employees working in the same location
- Ensures that employees follow all Company policies
- Promotes and maintains a clean and organized store appearance inside and out
- Fosters an environment focused on customer service and satisfaction
- Promotes staff retention by working to develop leaders, empower employees and encourage increased employee productivity
- Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
- Ensures all merchandising and marketing programs are executed properly, which includes maintaining plan-o-gram integrity and appropriate sign placement
- Ensures the store maximizes sales and educates staff on selling initiatives
- Monitors store activities to ensure that transactions are taking place in the proper manner
- Ensures foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products
- Ensures that all necessary store reports and paperwork, including performance appraisals, are completed in a timely fashion
Experience Requirements:
- Previous supervisory experience preferred
- Retail experience a plus
- Completion of the Assistant Store Manager Training program and other relevant Company required training programs and required certifications
- Good understanding of Company systems and technology
- Excellent communication skills and the ability to research and resolve issues
- Knowledge of retail business management practices
- Knowledge of all types of store transactions and related programs
- Knowledge of ways to handle customer and employee injuries, incidents and accidents Physical Job
Requirements:
- Ability to occasionally lift of objects up to 50 pounds
- Ability to frequently lift objects up to 10 pounds
- Ability to rarely perform repeated climbing and fine hand manipulations
- Ability to occasionally perform repeated squatting/kneeling/stooping, twisting and pushing/pulling
- Ability to frequently perform repeated bending and reaching
- Ability to continuously perform repeated simple hand grasping
- Ability to work in intermittent temperature for short periods of time, e.g., outside at the pumps and in the cooler
- Ability to stand for an entire shift if/as required Additional Requirements:
- Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods
- Has necessary means to conduct area pricing surveys
- High School Diploma or GED
5 Preferred Managerial Attributes:
- Exhibits strong leadership qualities and a desire to succeed
- Serves as coach to employees by modeling appropriate workplace behavior
- Interacts positively with employees by seeking input and providing appropriate feedback
- Seeks opportunities for employees to develop skills
- Identifies and attracts outgoing, customer focused individuals to build a customer driven workforce
- Understands, actively demonstrates and promotes the principles of the customer service initiatives
- Creates excitement around Company initiatives in order to drive sales goals
- Empowers employees to make non-personnel related decisions in absence of immediate Manager
- Fosters a work environment where good performance is recognized and rewarded
