BA Amenities Room Attendant - Seasonal

SUMMARY

Cleans and maintains the guest cabins, linen closet, and room attendant cart. Delivers requested items to guest. Assist the guest in any way possible.

DUTIES & RESPONSIBILITIES

• Cleans guest cabins including check out and stay overs.
• Mop bathroom floors, scrub bathtubs, toilets and remove black marks from walls, floors, and doors.
• Ensure all bedding is fresh and clean; requires changing sheets, pillowcase, and towels daily unless requested by guest.
• If a guest stays over, linens will be changed every other day.
• Clean coffee pots, coffee trays and ice buckets including lids daily.
• Replenish amenities including shampoos, soaps, coffee, and condiment packs daily.
• Replenish coffee cups, toilet paper, Kleenex, and all paper in guest directory as needed.
• Clean microwaves and refrigerators daily.
• Defrost the freezer when needed.
• Tag lost and found items and take to amenities laundry room.
• Wash windows, both inside and out of the guest rooms as needed.
• Dust window ledges, window tracts, blinds, and other surfaces in guest cabins.
• All laundry will be stripped and to amenities laundry by 1:00 p.m.
• Clean carpets and upholstery in guests’ cabins.
• Clean spots on carpets and upholstery; make every effort to see that spots are cleaned before other amenities staff are requested; notify when spots cannot be removed so appropriate personnel can be sent to the cabins.
• Cabin checks as needed.
• Deliver requested items to guest.
• Deliver linen to linen closet.
• Keep attendant carts restocked; closet stocked, neat and clean.
• If Hotel Manager or Amenities Supervisor finds deficiencies in guest cabins that were assigned to room attendant, the room attendant will be required to return to the guest cabin in question and clean and report repairs as necessary.
• During winter months, deep cleaning of the cabins will be required.
• Clean patios; keep patio free from cobwebs, bird droppings, clean insects from interior and exterior lights and discarded cigarettes; including but not limited to the shrubs and windows.
• Assist with delivery and organization of supplies.
• Assists any persons in building or grounds needing direction or Resort information.
• Maintains communication with Amenities Supervisor regarding any issues that might reveal a weakness or vulnerable area of housekeeping that is discovered during operations.
• Will respond to any emergency at the property while on duty.
• May fill in for absent or sick employees.
• Ensure compliance with established rules and regulations.
• Provide leadership in the event of an emergency.
• Must always maintain composure in all situations.
• Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Problem solving and decision making.
• Ability to follow directions and work independently.
• Ability to work quickly, thoroughly, and complete within 30-minutes per cabin.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests, employees, and fellow staff members.
• Must possess strong attention to detail.
• Excellent customer service skills.
• Strong organizational skills and being a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Strong interpersonal and communication skills.
• Must be dependable with an excellent work attendance record.

EDUCATION and/or EXPERIENCE

• Previous experience in housekeeping - preferably with cleaning rooms in a hotel/resort typesetting.