What are the responsibilities and job description for the GWP - Slot Attendant position at S&k Gaming Llc?
SUMMARY
The Slot Attendant greets guests in a friendly manner and maintains cleanliness and order in customer areas. This position may be asked to take beverage orders and collect payment from guests if they are purchasing alcohol. The Slot Attendant must always maintain a pleasant and courteous demeanor. The Slot Attendant is responsible for ensuring that the casino operation adheres to all required policies of the Indian Gaming Regulatory Act, National Indian Gaming Commission, Tribal Gaming Commission, and any state policy that affects tribal gaming. The Slot Attendant must be knowledgeable of these policies and procedures and be able to interpret information to the public. The Slot Attendant must also be knowledgeable of internal policies and procedures regarding cash handling, payouts, and overall staff requirements and strictly follow these daily.
DUTIES & RESPONSIBILITIES
- Greeting and interacting with guests in a friendly, professional, and attentive manner.
- Exceptional customer service including a friendly, helpful, and responsive.
- Creates a warm and fun atmosphere.
- Answers questions about gaming machines, must be familiar with the operation and performance of each machine and perform minor mechanical repairs to machines when needed.
- Show customers where they can cash their gaming machine tickets.
- Helps with refilling drinks for guests as needed.
- Maintain guest contact and anticipate guest needs.
- Investigates player complaints and machine malfunctions.
- Follows alcohol awareness procedures for preventing intoxication of guests and if they become intoxicated how to handle the guest.
- Demonstrate a high level of discretion and professionalism when dealing with daily operations and personnel issues.
- Be knowledgeable and able to follow all policies and procedures as outlined in the official Cash Handling Manual and the official Policies and Procedures Slot Manual established by S & K Gaming LLC
- Adheres to company sanitation procedures and personal hygiene policies.
- Communicates continually during shift with Slot Supervisor to ensure smooth operations.
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary.
- Performs all duties and responsibilities in a timely and effective manner in accordance with established policies.
- Well versed in the concepts of quality customer service
- Keeps a neat and clean casino area.
- Vacuums, wipe down machines, may have to empty trash and ash trays.
- Restocking and may have to change pop canisters and/or CO2 canisters.
- To maintain the highest quality and production of the operation and always provide a favorable image.
- Maintain a teamwork effort.
- Gives a warm and pleasant farewell to guests and invites them to return.
- Periodic deep cleaning projects.
- Other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS & ABILITIES
- Exceptional guest service and communication skills.
- Problem solving and decision making.
- Must have the ability to interpret and apply verbal and/or written instructions.
- Skill in observing situations and striving for high guest satisfaction.
- Skill in dealing courteously with the public and coworkers.
- Ability to effectively communicate.
EDUCATION and/or EXPERIENCE
- High School Diploma or equivalent required.
- A minimum of six (6) months prior experience working with the public is preferred.
CERTIFICATES, LICENSES & REGULATIONS
- Required to complete Title 31 Bank Secrecy Act annually.
- SafeServ certification required.
- Required to watch Customer Service video annually.
- Required to watch Sexual Harassment every two (2) years.
- Must complete gaming application and fingerprint process.
- This individual must successfully pass a pre-employment drug test and as a condition of employment will be subject to random drug testing.
- It is always the responsibility of the employee to always have all documents current and valid.
