What are the responsibilities and job description for the 138558-Technical Support 3 - DTMB position at S M Software Solutions Inc?
If you're eager for new professional challenges and searching for a role where your skills can thrive, we invite you to explore this exciting opportunity. If this aligns with your career goals and interests, please submit your documents to ishwaryajyothi@thethinkbeyond.com.
Job Title: 138558-Technical Support 3
Department: DTMB
Work Location: 3062 W Grand Blvd, Detroit, Michigan, 48202, US, (Hybrid)
Projected Start Date: 02/03/2025
Projected End Date: 02/02/2026
Closing Date & Time: 1/9/2025 10:00 AM
Duration: 1 year with possible extension
Please Note: This is a fully in-person position. Candidates for this role will be required to be ONSITE 5x a week at 3062 W Grand Blvd, Detroit, MI, 48202. Local candidates only.
Job Description:
This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.
What are the essential duties of this position?
Education -
Information Technology Programmer/Analyst P11 – 12
Possession of an associate's degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.
OR
Educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician, or four years (8,320 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement
Top Skills & Years of Experience Required:
Job Title: 138558-Technical Support 3
Department: DTMB
Work Location: 3062 W Grand Blvd, Detroit, Michigan, 48202, US, (Hybrid)
Projected Start Date: 02/03/2025
Projected End Date: 02/02/2026
Closing Date & Time: 1/9/2025 10:00 AM
Duration: 1 year with possible extension
Please Note: This is a fully in-person position. Candidates for this role will be required to be ONSITE 5x a week at 3062 W Grand Blvd, Detroit, MI, 48202. Local candidates only.
Job Description:
This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.
What are the essential duties of this position?
- Communicate effectively, both orally and in writing, with users, unit staff and Managers
- Maintain a broad system knowledge, knowledge of computer related equipment, and end user software
- Analyze operational problems
- Investigate alternative solutions and potential risk
- Initiate corrective action
- Record and report status
- Teach and assist other staff and users
- Project management
- Server support
- Telecommunications support
- Database systems support
- Enforce security standards
Education -
- Information Technology Programmer/Analyst P11/12
- Possession of a Bachelor's degree with 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics
- Information Technology Programmer/Analyst P11
- No specific type or amount is required.
- Information Technology Programmer/Analyst 12
- Two years of professional experience equivalent to an Information Technology Infrastructure or
- Programmer/Analyst P11
Information Technology Programmer/Analyst P11 – 12
Possession of an associate's degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.
OR
Educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician, or four years (8,320 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement
Top Skills & Years of Experience Required:
- Minimum of 3 years of IT experience is required
- Minimum of 3 years of customer service experience is required.
