What are the responsibilities and job description for the Slack and Google Workspace Administrator position at S M Software Solutions Inc?
Job Details
Job Description
Job Description
If you find this opportunity aligns with your career goals and interests, we kindly request that you send us your documents to ajandekar@smsoftconsulting.com by 30 January 2025 at your earliest convenience
Job Title Slack and Google Workspace Administrator
Client Name: Airbnb
Office location: - Canada
Description
Responsibilities:
Enterprise SaaS Applications Administration and Operations (75%)
Experience:
Job Title Slack and Google Workspace Administrator
Client Name: Airbnb
Office location: - Canada
Description
Responsibilities:
Enterprise SaaS Applications Administration and Operations (75%)
- Manage and support applications, including:
- Google Workspace
- Slack
- Zoom
- Box
- LDAP
- Handle employee onboarding/offboarding requests, Slack apps, Google Marketplace, and Slack channel share requests.
- Independently manage Single Sign-On (SSO) integrations using OneLogin.
- Audit existing runbooks, identify gaps, and create/update guides.
- Triage, process, and resolve operational requests while managing escalations.
Experience:
- Minimum of 5 years as a Slack Admin and Google Workspace Admin.
- Preferably 8 years of experience in IT.
- Strong customer service orientation and collaboration skills.
- Confidence in handling operational tasks and working with non-technical users and 3rd-party vendors.
- Detail-oriented with the ability to manage and resolve customer requests professionally.
- Must work EST hours.
- Overtime requires prior approval.
- Ability to meet resource demands and implement contingency plans for attrition.
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