What are the responsibilities and job description for the Sales & Customer Service Coordinator position at S Martinelli and Company?

Job Summary

The Sales & Customer Service Coordinator is primarily responsible for processing all incoming purchase orders while working professionally and respectfully with all customers, both internal and external.

Essential Job Functions

Provides superior customer service to customers, brokers, and other Company employees
Works closely with the internal sales team and brokers to ensure order accuracy
Provide customers and sales staff accurate and timely information
Process all orders with accuracy that are received via EDI and email.
Sends order acknowledgments to brokers and customers as required.
Transmits orders to all outside storage facilities and distribution centers.
Back up for the appointment desk as well as working closely with the appointment desk personnel during the holidays to ensure the appointment desk e-mail box is responded to timely.
Works closely with team members to be completely cross-trained on all EDI functions as well as export orders and documentation
Understands and applies processes and systems that the company utilizes in order processing
Assists sales team on special projects to accommodate customer needs
Assists customers with concerns and offers practical solutions
Foster a positive and pleasant working relationship with customers and all Company employees

Marginal Job Functions

Performs other duties or responsibilities as assigned by Management

Job Qualifications

1 years of Sales Customer Service experience, preferred but not required in a consumer-packaged goods industry.

Ability to handle a variety of customer situations with professional enthusiasm and tact with the willingness to work with all levels of employees and management both internally and externally

Anticipates needs of internal and external customers and responds to customer's needs and questions in a proactive receptive manner

Education and / or Certification Requirements

Bachelor's degree or combination of education, experience, and training, which would indicate possession of the required knowledge, skills, and competencies to perform the essential job functions

Strong working knowledge of the Internet and PCs with Microsoft Office skills - Outlook, Word, PowerPoint, Excel, and SAP

Preferred Skills (Not Required)

Knowledge of EDI

Bilingual in English / Spanish

Knowledge of international / export order processes

Previous related experience in Customer Service and / or Order Processing preferred

Company Standard Knowledge, Skills and Abilities

Ability to communicate effectively, both orally and in writing

Ability to establish and maintain effective and cooperative working relationships with Company staff and others contacted during work

Ability to assume responsibility and exercise good judgment in making decisions within the scope of authority of the position

Ability to think and work effectively under pressure and accurately complete tasks within established times

Ability to work in a rapid-paced environment, to prioritize tasks and meet multiple deadlines

Ability to pay attention to detail

Ability to exercise individual initiative and discretion in confidential matters and to respect confidential matters

Physical Demands and Working Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ability to pass a background check and drug screen.

Ability to stand and / or sit in front of and operate a video display terminal for extended periods of time.

Ability to bend, lift, and carry objects of varying sizes weighing up to 25 pounds

Expected to be highly familiar with all production operations, and to regularly visit all significant company operations

Work is performed in a standard office environment

All Employees Are Expected To

Comply with all Company safety requirements

Adhere to all Company policies and procedures

Benefits

Upon meeting eligibility requirements, the Company offers the following : health insurance coverage, LTD, 401(k) profit share contributions, paid sick leave, paid vacation leave, and eight (8) paid holidays per year. Eligible employees may also make 401(k) elective deferral contributions and may elect a co-pay plan for health insurance coverage for eligible dependents.

Disclaimer

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and other duties as assigned.

Equal Employment Opportunity Statement

S. Martinelli & Company is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Pay range $21.19 / hr. to 25.08 / hr.

Salary : $21

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Sales & Customer Service Coordinator

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