About the Role:

Grade Level (for internal use):

07

About the Role:

The Team:

Notice Manager is the industry leader in leveraged loan and high-yield solutions and provides comprehensive products and services for portfolio management, administration, reporting, and analysis. Notice Manager enables loan managers to more effectively and securely handle inbound agent notices related to their bank loan holdings.

Responsibilities and Impact:

The Notice Manager Support team acts as a liaison between the clients, the product team, and other operations teams in relation to offering data to the leveraged loan market. The team is responsible for handling and analyzing all client queries related to Global Loan Data, whether the client is receiving this data through the Integration Utility software, the Loan Platforms website, API’s, or files delivered via SFTP. The role also includes finding opportunities for optimization of existing practices to ensure smooth and efficient delivery of data for clients. An ideal candidate would work closely with clients and help troubleshoot any issues they have with our data, regardless of the delivery platform or the level of data the client is contracted for.

Responsibilities

• Act as Client Services touch point on our Notice Manager Support team for the WSO Notice Manager platform
• Manage cases assigned to you within the CRM service that the team utilizes
• Daily correspondence with clients to resolve their queries in a timely and efficient fashion
• Interact with our Notice Manager Global Activity Processing team to resolve any issues related to the notice of loans that have been processed
• Interaction with our product team to troubleshoot and resolve issues that need to be escalated;  work with them and our team to understand functionality and logic behind questions raised
• Run SQL queries to troubleshoot and pull reports.
• Troubleshoot agent notice issues including categorization and receipt
• Perform ad hoc reporting, analysis, and investigate issues providing explanations and interpretation

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $41,990.00 to $69,020.00. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For:

Basic Required Qualifications:

• Graduate degree/ Post Graduate or equivalent in Finance, Economics or Business preferred but not required
• Highly motivated individual that enjoys analyzing problems to find the best resolution for the client
• Has a strong work ethic that is able to both collaborate in a team setting along with independently handling individual cases
• Excellent communication skills with a desire to engage in team conversations
• Work in fast paced environment
• Detail oriented and shows initiative
• Ability to document processes thoroughly and be well organized

Additional Preferred Qualifications:

• Working knowledge of WSO Administrator and Integration Utility
• Experience in reviewing credit agreements or analyzing loan documentation
• Advance Excel skills, working knowledge with MS Office, Access Database and SQL query
• Strong data analysis skills, ability to query and analyze large volumes of financial data
• Experience working with API's and SFTP file delivery

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP203 - Entry Professional (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)

Job ID: 304391
Posted On: 2024-07-16
Location: Virtual, New York, United States

Salary : $41,990 - $69,020