What are the responsibilities and job description for the Customer Help Desk Technician position at S R INTERNATIONAL INC?
Job Description
Job Description
Location : 2222 W. Encanto Blvd., Phoenix, AZ, 85009
Position Summary :
Provide technical support and exceptional customer service to users by troubleshooting and resolving issues related to department web-based portals, websites, and IT systems. Ensure user satisfaction and system functionality by addressing inquiries and resolving technical problems.
Responsibilities :
- Act as the first point of contact for technical issues, including account management, login problems, and system errors.
- Respond to customer inquiries via phone, email, or chat within SLAs.
- Troubleshoot browser compatibility, network connectivity, and account-related issues.
- Escalate unresolved issues to higher-level support and document steps taken.
- Monitor portal performance and communicate system outages or errors.
- Maintain internal knowledge base and update FAQs and troubleshooting guides.
- Analyze feedback and recommend system or process improvements.
- Train new technicians and share best practices.
Skills and Qualifications :
Requirements :
This is a 100% onsite position based in Phoenix, AZ. Local candidates only. Interviews will be conducted onsite, and candidates must be available for immediate consideration.
