Monitoring Consultant (Solar Winds/Ansible)

State of PA - Monitoring Consultant (Solar Winds / Ansible) 756032 (Local Only / Hybrid)

DESCRIPTION OF DUTIES :

• Responsible for functioning as the Technical SME on monitoring tools and processes
• Responsible for collaborating with technical specialists, agency teams, and vendors to implement actionable monitoring and reporting.
• Technical SME for management and continuous improvement of key enterprise-wide systems and processes, including changes, incident reporting, and problem resolution .
• Responsible for implementations of products / services that involve significant Commonwealth oversight.
• Interpret, process, and report data to create meaningful business and operational dashboards.
• Maintain (patch, troubleshoot) existing and future monitoring tools including System Center Operations Manager, SolarWinds, SightLine, and SquaredUp.
• Identifies improvements to existing processes and tools to achieve high quality services / products.
• Create Azure Monitor resources and Log Analytics queries.
• Create, document, and maintain on-prem and cloud automations.
• Create, document, and maintain SOAP / REST / JSON / API calls using PowerShell or other compatible languages.
• Maintain and troubleshoot monitoring tool connectivity to endpoints.
• Creates documentation for new processes
• Updates documentation for existing process
• Documents incidents and problems impacting monitoring services.
• Collaborate with the enterprise change manager to ensure processes are standardized and documented workflows are followed.
• Develop and maintain standard operating procedures (SOPs)
• Collaborate with the Enterprise Incident Manager to ensure that standardized SOPs and processes are consistently applied across incident and problem management.
• Monitor incident and problem resolution processes to ensure timely and effective service restoration and root cause analysis.
• Manage and document the operational procedures and responses of NOC teams to service delivery and incident management.
• Ensure all processes and workflows are documented in an accessible, organized, and secure manner for future reference.
• Establish and maintain Standard Operating Procedures (SOPs)for all relevant operational processes.
• Emphasize the transition from informal, person-dependent workflows to formal, role-driven processes.
• Develop and document a process documentation workflow that ensures all operational procedures are captured and updated regularly.
• Ensure that consistent and clear communication processes are in place for changes, incidents, and problem management across the NOC.
• Create and manage distribution lists for technical and non-technical stakeholders (ETSO) to ensure relevant parties are informed of NOC updates.
• Enable self-management of distribution lists via subscription options to streamline communication across the organization.
• Work closely with NOC staff to ensure effective communication regarding change, incident, and problem management on behalf of NUTSO.
• Ensure collaboration between different departments to harmonize efforts in incident, problem, and change communication.
• Complies with and develops recommendations for executive public and enterprise policy objectives as it relates to the delivery of Commonwealth IT services.
• Utilizes the Service Now Change management tool to input request for changes.
• Directs the development of policies and procedures consistent with Commonwealth standards and direction.
• Participates in Enterprise change management meetings for enterprise level service configuration and access changes for all supported locations is not impacted.
• Provides on-going data submissions regarding network availability, problem resolution and infrastructure enhancements for use in compilation of the monthly / quarterly customer Service Level Agreement (SLA) reports.
• Designs agency disaster recovery plans for the network infrastructure and participates in periodic plan updates and testing exercises.
• Reviews technical manuals and other literature, attends seminars, conferences, and training classes to maintain currency with new information services, products, and information technology developments in network technology.
• Performs other related duties as assigned, to include those outlined in the CoG Plan when the Plan is activated.
• Responds to the designated alternate or secondary location when directed in response to a catastrophic incident.
• This position is expected to adhere to established organizational service management processes and procedures.

Skills Required :

• SolarWinds admin / deployment experience
• Ansible admin / deployment experience
• Experience of Log Analytics Azure experience
• MS Windows Server admin / deployment experience
• Linux Server admin / deployment experience
• PowerShell scripting experience
• Incident Management Experience

Salary : $50 - $60