What are the responsibilities and job description for the S&S Cycle Tech Representative position at S & S Cycle?
TITLE: Tech Representative
DEPARTMENT: Sales
REPORTS TO: Technical Services & Warranty Lead
JOB SUMMARY:
Provides professional technical service to our customers.
ESSENTIAL FUNCTIONS:
- Thoroughly understand and adhere to technical departmental goals, objectives, and strategy
- Establish and maintain credibility throughout the organization as an effective developer of solutions
- Present and maintain positive morale amongst employees
- Provide prompt, professional service to our customers
- Provide technical service which includes setting up returns, and working with Re-manufacturing
- Investigates and resolves customer problems
- Assist with warranty policies and procedure changes
- Assist as needed with quality issues
- Represent S&S at trade shows, seminars, and races
- Assist with the development of instruction sheets and fliers for new and existing products (may include educational videos)
- Generate company sales by directing customers to S&S products for their needs
- Road test as necessary
- Assist R&D as required
- Answer customer e-mails and phone calls with accurate information in a timely manner
QUALIFICATIONS:
- Experienced working as a technical service support representative
- Flexible, energetic, forward-thinking, and creative with high moral and ethical standards
- High analytical ability, good judgment, and strong operational focus
- Well organized and self-directed
- Able to relate to people at all levels of the organization in a positive fashion
- Excellent verbal and written communication skills; working knowledge of basic computer applications
- Experience in motorcycle repair, with Dynamometer experience is a plus
- Excellent diagnostic and trouble shooting skills
- Motorcycle License preferred