What are the responsibilities and job description for the Customer Service Associate position at S.S. White Technologies?
SHUKLA Customer Service/ PPS Associate (Rental Dept.)
Company: SHUKLA Medical Division at S.S. White Technologies Inc.
Location: 8300 Sheen Drive, St. Petersburg, FL 33709
Job Type: Full-time, Regular
Business Hours: 8:00 AM - 4:30 PM, Monday - Friday
Experience Level: 2 - 3 Years of Experience
Job Overview:
This position is for SHUKLA Medical, a subsidiary of S.S. White Technologies and manufacturer of orthopedic extraction tools. The PPS (Pay per Surgery) program offers rental services of our advanced orthopedic implant extraction tools to hospitals and surgeons. As a PPS Associate at SHUKLA Medical, you will play a vital role in administering our rental department's PPS program.
Responsibilities
1. General Supervision of PPS Program:
o Collaborate with internal teams and sales reps to manage the PPS program effectively.
o Coordinate the timely fulfillment of PPS, demo, and evaluation requests.
2. Order Entry and Purchase Order Processing:
o Accurately enter and process purchase orders for rental services.
o Ensure all order details are properly documented for tracking and billing purposes.
3. Reconciliation of Monthly PPS Orders and Freight Costs:
o Regularly review and reconcile monthly PPS orders and associated freight costs.
o Address any discrepancies or issues with relevant stakeholders.
4. Assignment and Maintenance of Consignments and Rental Inventory:
o Manage the assignment and maintenance of consignments and rental equipment.
o Ensure all equipment is properly serviced and maintained for optimal performance.
5. Periodic Auditing of Sales Rep PPS Activity and Consignments:
o Conduct periodic audits of sales representatives' PPS activity and consignments.
o Monitor compliance with PPS program guidelines and identify areas for improvement.
6. Familiarity with Shukla Sales and PPS Programs:
o Develop a working knowledge of Shukla sales and PPS programs, as well as system kits.
o Understand the operation, maintenance, and proper use of equipment to assist customers effectively.
Qualifications
· Minimum Bachelor's degree
· 2-3 years customer service experience desired
· Excellent communication skills, both verbal and written
· Ability to speak the industry language (orthopedics/medical device) is a plus
· Proficiency in computer applications and software relevant to order processing and inventory management.
Other Duties
Please be aware that this job description provides a flexible outline of the potential activities, duties, and responsibilities for this position. It is designed to encourage adaptability and a willingness to embrace change as the role evolves.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Education:
- Bachelor's (Required)
Experience:
- Customer service: 1 year (Required)
- CRM software: 1 year (Required)
- ERP systems: 1 year (Preferred)
Work Location: In person
Salary : $55,000 - $60,000