What are the responsibilities and job description for the Customer Service Representative position at S&T?
At S&T, we’re working to change the way Western Kansas approaches technology. And we’re all in it together! We pride ourselves on excellent customer service and are searching for an eager representative to join our team. As one of the most important customer interactions in the company, this fast-paced position responds promptly to inquiries and resolves customer problems in a thorough and effective manner. We are looking for a high-energy individual who is conversational, articulate, and engaging with a positive attitude.
Tasks:
- Processing customer orders, applications, and payments
- Selling and promoting all S&T services
- Coordinating with technicians while maintaining open lines of communication
- General office duties
Desired Knowledge, Education, and Experience:
- High school diploma
- One year of customer service
- 2 to 3 years of computer experience
- A valid Kansas driver's license with a good driving record
- Hard-working, self-motivated, friendly/positive personality
- Enjoys working with customers and coworkers
- Honest and dependable
- Bilingual, highly preferred
Benefits:
- Full family health, dental, vision, and prescription coverage on the first day of employment
- 401(k) Savings Plan with generous company contribution and match
- Work-from-home options available after 90 days of employment
- Complementary S&T Services
S&T has provided telephone services in Northwest Kansas since 1952. Our portfolio of products has grown since then, adding cable television, broadband, IT, and media services in over 20 northwest Kansas counties. We value our employees and offer a supportive environment as well as top-notch benefits. Drug testing is required. This institution is an equal opportunity provider and employer.