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Customer Service Representative

S&W Wholesale Foods
Baton Rouge, LA Full Time
POSTED ON 1/26/2025
AVAILABLE BEFORE 3/25/2025

Job Description

Position Title: Customer Service Representative

Department: Customer Service

Reports to: Customer Service Manager

Employment Status Full-Time

FLSA Status: Non- Exempt

Position Summary

The Customer Service Representative is responsible for interfacing with customers in both in-person, phone and e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Duties/Responsibilities:

  • Portraying a positive company image and engaging in professional and friendly communications with customers
  • Answers phones, transfers call and takes messages
  • Processing orders by mail, telephone, fax, email, or other employees
  • Actively listening to customer needs and inquiries to determine appropriate service actions
  • Assisting colleagues and other employees with administrative duties
  • Referring any customer questions regarding products or services to the appropriate person
  • Performing accurate company-required recordkeeping
  • Resolving customer issues to the best of your abilities or directing them to appropriate person to handle their issue.
  • Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer.
  • Following-up on orders to ensure delivery by specified dates
  • Performing other duties as assigned

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Extensive knowledge of customer service procedures and principles.
  • Organized with attention to detail.
  • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
  • Time Management: the ability to organize and manage multiple priorities.
  • Proficient in Microsoft Office Suite or related software

Minimum Qualifications

  • High school diploma or general education degree (GED), 1 - 2 years of related experience and/or training, or equivalent combination of education and experience
  • Customer Service Experience

Physical Demands and Work Environment

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times

S&W Wholesale Foods LLC is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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