What are the responsibilities and job description for the Customer Service Representative position at S&W Wholesale Foods?
Job Description
Position Title: Customer Service Representative
Department: Customer Service
Reports to: Customer Service Manager
Employment Status Full-Time
FLSA Status: Non- Exempt
Position Summary
The Customer Service Representative is responsible for interfacing with customers in both in-person, phone and e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Duties/Responsibilities:
- Portraying a positive company image and engaging in professional and friendly communications with customers
- Answers phones, transfers call and takes messages
- Processing orders by mail, telephone, fax, email, or other employees
- Actively listening to customer needs and inquiries to determine appropriate service actions
- Assisting colleagues and other employees with administrative duties
- Referring any customer questions regarding products or services to the appropriate person
- Performing accurate company-required recordkeeping
- Resolving customer issues to the best of your abilities or directing them to appropriate person to handle their issue.
- Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer.
- Following-up on orders to ensure delivery by specified dates
- Performing other duties as assigned
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Extensive knowledge of customer service procedures and principles.
- Organized with attention to detail.
- Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
- Time Management: the ability to organize and manage multiple priorities.
- Proficient in Microsoft Office Suite or related software
Minimum Qualifications
- High school diploma or general education degree (GED), 1 - 2 years of related experience and/or training, or equivalent combination of education and experience
- Customer Service Experience
Physical Demands and Work Environment
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times
S&W Wholesale Foods LLC is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.