What are the responsibilities and job description for the Store Manager (M/F) / Santana Row position at Sézane?
"Ten years ago, I dared to imagine the first French fashion brand to be born online... Les Composantes, which has since become Sézane. My priorities haven't changed since then: to innovate and to put people, creativity, quality and service at the heart of everything we do." - Morgane Sezalory, Founder & CEO.
To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be. Specifically, as we grow in North America, we are seeking entrepreneurial self-starters who are comfortable working independently and across time zones and cultures to bring the Sézane magic to the States.
More about Sézane: http://www.sezane.com // http://www.facebook.com/sezaneparis // http://instagram.com/sezane
We are looking for ambassadors to help us write our next chapter in the US. As part of Sézane, you will be expected to help develop the brand with enthusiasm, dedication, and style. Your job will be to ensure that each client’s experience is exceptional and memorable and that our brand ethos is communicated with empathy and heart.
Key Responsibilities
- Represent the Brand by interacting with clients in their shopping experience at the store, by maintaining a high level of customer service, product knowledge and basic operational procedures.
- Manage, train and motivate shop team (assist with hiring and recruitment process)
- Oversee all operational aspects of the shop (retail excellence, visual merchandising, process optimization, inventory logistics, etc.)
- Be accountable for Shop budgets and financial targets while identifying and seizing opportunities for growth.
Driving business performance
- Monitor performance to propose commercial action plans to maximize sales minimize costs
- Monitor operational expenses and responsible for supply management
- Develop open relationships and collaborate transversally with Paris HQ team
Operations
- Follow up on retail excellence programs
- Liaise with internal & external partners to solve issues related but not limited to: deliveries, stock, IT, maintenance, security
- Ensure quality of internal control and inventory management (inventory, cash management, internal procedures)
- Plan and execute store events, off-site activations and partnerships
Team Management
- Coach staff and motivate teams to achieve the best customer service and financial growth
- Conduct full appraisals with direct reports / clear objectives to the retail team
- Participate in recruitment, store organization, team development and general HR needs
Clienteling
- Ensure strong client mindset within the team and obsession for client satisfaction
- Develop deep understanding of client base and support in local initiatives to grow / increase loyalty of local clients
• Motivated, proactive and positive attitude
• Autonomous, agile, entrepreneurial, result driven
• Ability to adapt to become a strong brand ambassador
• Strong managerial skills (5 to 7 years of retail management) and business sense
• Experience in a luxury or fast-paced retail environment preferred
• Excellent communications and team management skills
• French speaking is a plus
Job Type: Full-time
Salary range: $85,000 - $100,000 per year, based on experience.
Salary : $85,000 - $100,000
