What are the responsibilities and job description for the Customer Success Coordinator position at S1 Technology™?
Job Description
About Us
At S1 Technology, we specialize in providing top-tier managed IT services that empower businesses to thrive in today’s fast-paced digital landscape. We are committed to delivering robust cybersecurity solutions and outstanding customer service. To support our mission, we’re seeking a dedicated Customer Success Coordinator to enhance our clients' experiences and ensure their ongoing satisfaction and success.
Position Summary
As a Customer Success Coordinator, you will be the primary liaison between our clients and internal teams, ensuring a seamless customer experience. You’ll focus on building relationships, driving client satisfaction, and helping clients achieve their IT objectives through our services. This role involves proactive engagement, issue resolution, and the facilitation of ongoing communication between stakeholders.
Key Responsibilities
We're a strategic Managed IT Services & Cybersecurity provider that hold ourselves to a very high standard in customer experience, technical expertise, quality of work and work culture.
We're a strategic Managed IT Services & Cybersecurity provider that hold ourselves to a very high standard in customer experience, technical expertise, quality of work and work culture.
About Us
At S1 Technology, we specialize in providing top-tier managed IT services that empower businesses to thrive in today’s fast-paced digital landscape. We are committed to delivering robust cybersecurity solutions and outstanding customer service. To support our mission, we’re seeking a dedicated Customer Success Coordinator to enhance our clients' experiences and ensure their ongoing satisfaction and success.
Position Summary
As a Customer Success Coordinator, you will be the primary liaison between our clients and internal teams, ensuring a seamless customer experience. You’ll focus on building relationships, driving client satisfaction, and helping clients achieve their IT objectives through our services. This role involves proactive engagement, issue resolution, and the facilitation of ongoing communication between stakeholders.
Key Responsibilities
- Client Relationship Management:
- Serve as the primary point of contact for S1 Technology customers.
- Build and maintain strong, long-lasting relationships with customers’ employees.
- Conduct regular check-ins and account reviews to ensure satisfaction.
- Proactive Support:
- Monitor client accounts to identify communication gaps and areas of improvement.
- Address client concerns promptly and coordinate resolutions with internal teams.
- Provide proactive updates on service changes, product offerings, and system enhancements.
- Collaboration with Internal Teams:
- Work closely with sales, technical support, and project teams to address client needs.
- Create tickets for complex technical issues and follow through until resolution.
- Advocate for clients by communicating feedback and suggestions to the management team.
- Metrics and Reporting:
- Track and report on client success metrics, such as satisfaction scores and retention rates.
- Experience and Skills:
- 2 years of experience in customer success, account management, or a related role, preferably within the IT or technology sector.
- 5 years of experience working with Microsoft Office 365.
- Familiarity with managed IT services or technology solutions is highly desirable.
- Exceptional interpersonal and communication skills, both written and verbal.
- Strong problem-solving skills and the ability to manage multiple priorities simultaneously.
- Technical Proficiency:
- Basic understanding of Information Technology
- Experience with phone systems, helpdesk ticketing systems, and project management software is a plus.
- Personal Attributes:
- Customer-focused mindset with a passion for delivering excellent service.
- Energetic with the ability to handle stressful situations while working at a fast pace.
- Detail-oriented, proactive, and organized.
- Team player with a collaborative spirit.
- Competitive salary and benefits package consisting of Health, Dental, Vision Insurance; Life Insurance; 401k Match
- Multiple opportunity tracks for professional growth and promotions
- A supportive, inclusive, and collaborative work environment
We're a strategic Managed IT Services & Cybersecurity provider that hold ourselves to a very high standard in customer experience, technical expertise, quality of work and work culture.
We're a strategic Managed IT Services & Cybersecurity provider that hold ourselves to a very high standard in customer experience, technical expertise, quality of work and work culture.