What are the responsibilities and job description for the Training Coordinator position at S2ssoft?

As a Training coordinator, you will be primarily responsible for Training the L1 agents and overseeing training requirements.

Monitor Software Support Hotline related dashboards

Participate in monthly calibration sessions, peer reviews, team meetings, coaching and training sessions

Achieve all customer handling / resolution objectives and metrics while seeking opportunities to improve efficiency.

Train Level 1 PreAssessment Agents based on client's training material

Oversight of training Needs for additional development of Training requirements

Lead Teaming sessions

Conduct 1 : 1 training when needed with individual Level 1 agents

Any Graduate (3-4 years course)

5 years of experience in mentoring, coaching and training

Proficiency in automotive hardware and software systems with its functionality is preferred

Experience in working and managing communications, with multiple cross-functional teams / stakeholders

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