Customer Service Representative - On-Site - Hyannis, MA

Customer Service Representative

Location: Hyannis, MA - 02601 - Must be local

Duration: 11-Nov-2024 - 07-Feb-2025

General Responsibilities:

Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions. Process customer bills, adjustments, and payments within the billing software program. Answering general phone calls, transfer calls, questions, filing, enter data. Dispatch instruction to field technicians, arrange for dig safe calls including tie sheets. Schedule meter changes, work calendars for service technicians, time keeper responsibilities.

Education/Equivalent:

High School Diploma or equivalent required

Work Experience Needed:

1-2 years of experience in office customer service

Special Skills/Abilities Needed:

Excellent telephone skills

Good interpersonal skills

Good computer skills and knowledge of Microsoft Word and Excel

Good verbal and written communications skills

Good problem-solving abilities

Valid driver’s license

Able to multi-task and prioritize work

Able to work under pressure and respect deadlines

Nature & Scope-Principal Areas of Responsibilities:

• Know and abide by company’s safety policy and procedures.
• Answer all incoming calls within client standards.
• Respond to all customers inquiries and complaints.
• Schedule and communicate service orders to the Service and Meter Technicians.
• Ensure all service orders are complete.
• Process all customer payments, prepare daily deposits, maintain cash reports.
• Open and distribute incoming mail.
• Maintain customer files.
• Maintain active collections process adhering to business processes.
• Calculate, process and post customer billing adjustments.
• Comply with all company processes, procedures, S.O.P.s and work rules.
• Perform other clerical duties as necessary.
• Other duties as needed and assigned, within reasonable scope of the position, as determined by client.