IT Help Desk Agent

On Demand Pay-get paid tomorrow for work done today!

Come work for a growing company, who appreciates the value of its team members!

This is our Advantage:

• On Demand Pay-get paid tomorrow for work done today!

• Or choose our Weekly Pay!

• Tier 1 Role!

• Full-Time Opportunity!

• Great PTO and Benefits!

• Onsite Gym!

POSITION SUMMARY:

The Help Desk Agent will be responsible for providing overall Level One technical assistance and support related to computer systems, hardware, and software, to end-users via phone, remote access, and desk side support. The Technician will respond to queries, isolate problems, and determine and implement solutions while utilizing established standards of practice set forth by the Administrative and Information Technology Policies and Procedures.

Education/Responsibilities:

• Must be able to work in our Beachwood Community Support and Development Office. Not a remote position.

• Exceptional troubleshooting and problem solving: ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions and to identify complex problems and review related information to develop and evaluate options and implement solutions

• Respond to queries either in person, over the phone, or via remote access.

• Open support tickets for inbound calls, email and monitoring offline servers, power and ISP

• Work on open tickets to resolution and/or develop workarounds until resolution can be achieved

• Research issues using all available resources

• Escalate tickets to next level support as necessary

• Resolve escalated tickets

• Determine the root cause of problems and work proactively to address them

Experience:

• Demonstrated knowledge with the following technologies: Windows OS; iPhone/iPad iOS; Laptop hardware; Microsoft Office Suite including Word, Excel and Outlook; Windows Server Printing; Active Directory Users and Computers; Office 365; Exchange 2010; Business-line Mobile Device Administration (Verizon)Experience with Office 2007/2010/2013/2016

Shifts and Wages:

• Full-Time Opportunity Available

• Shifts Needed: Days, potential evening and weekend coverage

• Wage: $19.00-$21.00 per hour

About Us:

We strive to be the leader in the long-term care industry operating in 6 different states. It is our commitment to the care of our residents and our staff that sets us apart from the rest. From the development of our Scratch Kitchens to the Saber Foundation Employee Hardship program, we are committed to the care and attention of everyone we serve!

Benefits and Perks*:

• Eligible for benefits the first of the month following 30 days*

• Comprehensive benefit packages including medical, dental, and vision

• 401K through Fidelity

• Paid Time Off (PTO)

• Educational and tuition opportunities

• Various Discount Programs Offered

• Wellness Programs offered through WebMD

• Employee Recognition Programs

• Culture of employees creating an IMPACT!

• Discounted childcare programs offered through KinderCare at select communities

• Program details can vary amongst buildings. Please see HR for the facility-specific benefit plans.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived gender, race, color, national origin, religion, disability, age and military or veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

*This is not a remote position*