Admissions Coordinator

** Looking for a Full-Time Admissions Coordinator**

ABOUT SABINO RECOVERY:

• Privately owned and family-oriented.
• Premier Choice for Mental Health and Addiction Treatment.
• Sabino Recovery places an emphasis on trauma as the root cause of many unhealthy patterns of thinking and behavior.
• Offers a truly individualized treatment experience.

ESSENTIAL JOB FUNCTIONS:

• Conduct phone interview with potential residents and clients, request/review records, and confer with other professionals to evaluate potential residents’/clients’ mental and physical condition and to determine their appropriateness for participation in any level of care that the facility provides.
• Maintain and manage all inquiry calls and internet admissions, promoting and selling Sabino services to potential residents/ clients. Provide residents/clients and their family members with information about Trauma, Substance Use Disorders, and Mental Health disorders and available services/programs offered by the facility and other facilities and make appropriate referrals when necessary.
• Gather insurance information in order to request insurance verification and review findings with potential clients or family members.
• Assist clinical, medical, nursing and BHT team with coordination of transfers to/from medical facilities for medical clearance, detoxification, or crisis stabilization, etc., for those clients who are deemed in need of such upon completion of intake assessment.
• Ensure that payment arrangements have been approved by supervisor and/or Executive Director prior to admission, including confirming with Director of Finance that payment was received before admissions.
• Participate in on call rotation which includes nights and weekends.
• Diligently record interactions with the resident/client (such as calls made, emails sent, etc.) in the customer relationship management database.

JOB SKILLS AND ABILITY

• Excellent sales and customer service skills are required.
• Must possess in-depth knowledge of all the facility programs, modalities and uniqueness and communicate to potential residents/clients.
• Must have thorough knowledge of The facility inclusion and exclusion criteria.
• Knowledge of insurance protocols related to inpatient/outpatient services for trauma, substance use disorder and mental health treatment.
• Shows an understanding of the sense of urgency to respond to referral inquiries promptly.
• Demonstrates active listening taking the time to understand and ask questions when appropriate.
• Exercise excellent judgement and decision making with residents/clients and family members considering the relative costs and benefits of potential actions.
• Skilled in entering required data on potential residents/clients in customer relationship management database and electronic health records system.
• Must be a natural relationship builder and skilled in establishing rapport quickly.
• Must have excellent written/oral communication skills.
• Must possess strong ethics and ability to maintain confidentiality.
• Must have computer skills that should include Word, Excel, electronic medical records, customer relationship management software, internet research and email proficiency.
• Able to read, write and speak English fluently.
• Ability to utilize basic math skills and mathematical concepts.
• Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must have excellent attention to detail.
• Able to deal effectively with distractions.
• Is reliable in achieving results within expected time periods.
• Good time management skills.