Principal Account Management Support

The GDS Account Manager will be responsible for supporting the GDS day-to-day technical needs for airline customers based in the United States and Canada. The successful candidate will serve as an escalation point of contact for our airline GDS distribution customers and support desk staff by offering technical expertise, analysis and insights and effective problem solving. The team member will manage and diffuse customer escalations. Viewed as a subject matter expert in functionality of the Sabre and Abacus GDS (1S/1B). The GDS Technical Account Manager provides a level and depth of understanding of the Sabre and Abacus(Sabre APAC) GDS that allows us to be strategic partners with our airlines; identify their operational needs, be their technical consultants and create an environment where they want to do more business with Sabre. This role requires a customer-centric thought process as well as advanced sales skills and is critical for building and maintaining strong relationships.

Responsibilities

• Voice of the Airline for products enhancements and new products request
• Coordinate product implementations and new carrier implementations
• Subject Matter Expert on all GDS products and solutions offered in the Airline GDS Distribution portfolio
• Collaborate and consult with Airline and Agency Account Directors to identify Airline product needs, what each airline can support, what the market needs and where Sabre can show value
• Train and share product knowledge and resources with Account Directors
• Partner with various business units to identify technical and process related solutions to issues
• Ensure customer escalations and critical issues are resolved within agreed and aligned timelines
• Collaborate with cross-functional Product, Support and Marketing teams connected to projects in the Global market to ensure customer requests are handled appropriately and in a timely manner
• Identify initial solution requirements through discovery sessions with customers
• Exceptional communications skills with the ability to articulate product and business relationships and their benefits
• Work with commercial and sales teams to identify and generate new business opportunities
• Translate technical requirements into an understandable manner to a variety of audiences
• Strong interpersonal, relationship-building and team-building skills
• Self -motivated, proactive, and very well organized
  
  

Preferred Job Requirements

• GDS Technical/systems knowledge
• NDC knowledge
• Experience working in a team-oriented, highly collaborative environment is essential
• Strong leadership, communication, and presentation skills
• Strong business acumen, critical thinking, and analytical skills
• Resourceful, action-oriented individual who possesses a sense of urgency and knows how to overcome obstacles to get things done in a timely fashion
• Strong interpersonal, relationship-building, and team-building skills
• Self -motivated, proactive, and very well organized
  
  

Benefits

• Very competitive compensation
• Generous Paid Time Off (5 weeks PTO your first year!)
• 4 days (one day/quarter) of Volunteer Time Off (VTO)
• We offer a comprehensive medical, dental and Wellness Program
• 12 weeks paid parental leave
• An infrastructure that allows flexible working arrangements
• Formal and informal reward, recognition and acknowledgement programs
• Lots of fun and employee development events