What are the responsibilities and job description for the Applications Tester GDVMOON 595 position at Sabree Software Services?
Job Description
Customer is looking for an Operations Service Manager (OSM) to capture system issues, coordinate with GPOCs on correcting those issues, and making system changes to correct bugs and possible design flaws. Activities include :
- Assist customer alumni, Office of Alumni Relations (OAR) Staff and contractor colleagues, by capturing, communicating, and translating primary alumni portal user issues. Issues may range from technical access problems, navigation questions about forms and content upon securely accessing the portal, form submission status inquiries, and / or notifying OAR personnel of the need for action / case management updates.
- Provide external and internal communication options, which may include separate phone and email identities requiring administrative management.
- Contribute to development efforts by monitoring user log files, coordinate with low and high elements for any CI / SEC concerns.
- Provide tangible user-story and UI / UX feedback to the development team according to Alumni user observations, comments, and feedback.
- At times, serve as an authorized DTO under the purview of peer DTOs and guidance by the team lead and / or GPOC. This key role will be essential for the dual 'low-to-high' and 'high-to-low' data flow of alumni user observations, comments, and feedback.
REQUIRED SKILLS : Required Skills
Desired Skills
About Sabree Software Services
Sabree Software Services, Inc. (S3) is a full-service software firm headquartered in Northern Virginia. We support the federal government and commercial arenas by providing high quality, system / software architecture design, full-lifecycle / full-stack software development services, usability engineering, testing, and project management services. Our team is comprised of an elite network of engineers, with advanced degrees, who have been providing technical services to our customers and partners in the DC metropolitan area for over 20 years. We are committed to delivering innovative, multidisciplinary solutions in an agile fashion.
