What are the responsibilities and job description for the System Administrator POS523 position at Sabree Software Services?
Job Description
Provide Tier I & II problem identification, diagnosis, and resolution or escalates to Engineering team
Answer questions or resolve server related problems for clients via telephone or using tools to gain remote access.
Provide assistance concerning the use of server hardware, installed software applications, and operating systems.
Provide support for implementation, troubleshooting, and maintenance of IT systems.
Travel to non-warzone areas up to 10% of the time is required.
We are actively seeking candidates with a minimum of 6 years' experience, and a range of skill levels from basic to advanced. Bachelor's or Master's Degree are preferred in one or more of the disciplines described below where specific skills may include the following…
Required Skills
- Possess an Active TS / SCI clearance with a full scopepoly
- Addressing trouble tickets in a timely fashion
- Creating request for support via ServiceNow
- Support assess management tracking of inventory
- Training new users
- Documenting problems and troubleshooting efforts in ticket processing database
- Provide Close Support problem identification, diagnosis and resolution, or escalate to Tier II onsite troubleshooting, customer problem investigation, and technical assistance to computer system users
- Answer questions or resolve server build related problems for clients via telephone or using tools to gain remote access for issues the Helpdesk is unable to resolve
- Provide assistance concerning the use of server hardware, installed software applications, and operating systems
- Provide support for implementation, troubleshooting, and maintenance of IT systems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client problems
- Responsible for delivering hardware to sites in WMA
- Creation of system documentation, standard operating procedures, and system guides
- Working knowledge of Active Directory, Microsoft Office, Window Server 2016-2021
- Familiarity with Microsoft Windows Server operating system build processes and tools
Desired Skills
About Sabree Software Services
Sabree Software Services, Inc. (S3) is a full-service software firm headquartered in Northern Virginia. We support the federal government and commercial arenas by providing high quality, system / software architecture design, full-lifecycle / full-stack software development services, usability engineering, testing, and project management services. Our team is comprised of an elite network of engineers, with advanced degrees, who have been providing technical services to our customers and partners in the DC metropolitan area for over 20 years. We are committed to delivering innovative, multidisciplinary solutions in an agile fashion.
