Technical Support Specialist

Job Overview
Acmi Beverage USA, part of Omnia Technologies, has an exciting opportunity for a Technical Support Specialist to join our Des Moines, IA team.

We are looking for a Technical Support Specialist to join our team and ensure the smooth operation and optimization of our (ERP) systems and assist with after sales activities. As a Technical Support Specialist, you will play a critical role in maintaining, troubleshooting, and enhancing the ERP software that supports our business processes. You will collaborate with various departments to understand their needs, provide technical support, and implement solutions that improve efficiency and productivity. This role requires a strong understanding of ERP systems, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

The ideal candidate will have a background in IT or a related field, experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics, and a proactive approach to problem-solving. You should be comfortable working in a fast-paced environment and have the ability to manage multiple tasks simultaneously. If you are passionate about technology and enjoy helping others succeed, we encourage you to apply for this exciting opportunity.

Duties

• Develop and manage offers within our SAP system to support the Des Moines team.
• Collaborate with internal teams to optimize ERP processes and improve efficiency.
• Provide technical and customer support via phone and email.
• Utilize Microsoft Office Suite (Excel, Word, Teams, etc.) for documentation and communication.
• Work independently after an initial orientation period.
• Potential for occasional after-hours availability, based on demonstrated independence.

Experience

• Provide Technical Support for ERP system issues
• Background in IT systems with a strong understanding of ERP platforms.
• ERP proficiency – SAP experience highly preferred (Oracle or Microsoft Dynamics also beneficial).
• Quality Inspection: Inspect and ensure the quality of incoming parts are in line with customer expectations and meet Acmi Beverage standards. Ensure product accuracy, resolve discrepancies, and respond in a timely manner
• Support for Field Service: Providing necessary parts and materials for preventive maintenance and repair activities, facilitating minimal downtime and efficient operations.
• Customer support experience, through email and phone regarding aftersales inquiries, including spare parts and warranty claims.
• Excellent problem-solving skills and the ability to work both independently and collaboratively.
• Ability to multitask in a fast-paced environment.

Requirements

• Bachelor's degree in IT, Computer Science, or a related field preferred.
• Ability to work onsite Full-Time from our Des Moines, IA, office. Occasionally required to be available after regular business hours.
• Experience with ERP systems such as SAP strongly preferred.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and in a team environment.
• Attention to detail and a proactive approach to tasks.

If you are passionate about technology and enjoy helping others solve their technical challenges, we encourage you to apply for this exciting opportunity as a Technical Support Specialist.

Job Type: Temp-to-hire

Pay: $28.00 - $34.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Compensation Package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Urbandale, IA 50322: Relocate before starting work (Preferred)

Work Location: In person

Salary : $28 - $34