Business Analyst-Family Relations Center Division

Salary : $4,016.40 - $4,881.52 Biweekly

Location : William R. Ridgeway Family Relations Courthouse, CA

Job Type : Full-Time

Job Number : 2025-11881

Department : Court Wide

Opening Date : 01 / 23 / 2025

Closing Date : 2 / 12 / 2025 11 : 59 PM Pacific

Description

Definition

Incumbents in this class perform professional duties related to the review, assessment, and development of business processes. Focus is on the effective use of resources, both people and technology, in the execution of the Court's mission. Functioning in a liaison capacity, incumbents combine business-planning expertise in court or public administration to analyze and translate departments' business requirements into system deployments and / or business process changes. Incumbents act as a change agent to help facilitate effective deployments / modifications to current practices. Incumbents serve all divisions within the court.

Distinguishing Characteristics

The Business Analyst operates under general or minimum supervision, and performs duties with broad latitude for judgment. Incumbents independently perform business process analysis; comparison of same to court case management systems and / or other desired states; document, recommend, and make process and configuration changes to one or more operating functions and / or case management systems; and perform strategic business analysis to support court management and judicial officers. Tasks assigned to this level require an in-depth and broader understanding of problem identification, analysis and resolution. Final products may be reviewed upon completion with regard to business and technical soundness and appropriateness.

Specific duties of individual assignments vary and non-business process analysis and case management work may be assigned at a minimal level. These other duties may include general analytical assignments.

Examples of Duties

Note : The following duties are typical of those performed by this class. Other related duties may also be performed. Incumbents may not necessarily perform all of the duties listed.)

1. Defines and documents customer business functions and processes.

2. Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.

3. Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other governmental organizations in the analysis, design, configuration, testing and maintenance of case management systems to ensure optimal operational performance.

4. Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.

5. Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.

6. Identifies opportunities for improving business processes through information systems and / or non-system driver changes; assists in the preparation of proposals to develop new systems and / or operational changes.

7. Reads and interprets case management systems and functional technical literature and translates in terms understandable to the end-users.

8. Plans, organizes and conducts business process reengineering / improvement projects and / or management reviews of court-wide significant or specific to a court division. (Examples are projects requiring strategic analysis of an entire process or operating area where specific issues or items to be corrected, examined or recommended have not been identified. Recommended solutions should be developed in consultation with impacted internal and external stakeholders, but should remain objective and independent of the specific stakeholders.)

9. Researches and prepares statistical reports using data from court computer systems and internal surveys. Consolidates information into cohesive and understandable correspondence or other written form for use in management decision-making.

10. Assists in developing an overall change management strategy for the court.

11. Conducts change impact analysis to assess the potential implications of changes and documents court business rules, functions and requirements.

12. Maintains wizard-driver configuration tables in the case management system(s).

13. Participates in user acceptance testing and testing of new system functionality.

14. Provides technical assistance in training, mentoring, and coaching professional and technical staff.

15. Develops training curriculum and conducts formal training sessions covering assigned systems module.

16. Directs or participates in studies of new and existing programs and special projects to determine feasibility, resolve problems including organizational, procedural, technical and fiscal research and analysis; develops policy and procedures to improve efficiency, cost-effectiveness, and / or improve internal and external customer service; develops information system documentation to support efficient court operations; prepares reports and written findings and recommendations; and monitors changes.

17. Provides work direction to one or more technical or clerical staff or acts as a team lead on designated projects or assignments.

Minimum Qualifications

Either I

Experience : Two (2) years of experience in Court service in the class of Administrative Services Officer II or equivalent.

Or II

Experience : Two (2) years of administrative experience at the advanced journey level or higher; such experience must be comparable to and at a level equivalent to the duties of Administrative Service Officer II, and must include duties in research, development and implementation of policies, programs, organizations and work procedures, business process analysis, major computer system implementations change management, large group facilitation, and / or major analytical or research studies.

Or III

Education : A Bachelor's degree or higher from an accredited college or university in a field directly related to the administrative, management or fiscal duties of this class.

Experience : Two (2) years of experience in business process analysis, major computer system implementations, change management, large group facilitation, and / or major analytical or research studies.

Substitution : Additional advanced journey level or higher experience may be substituted for the required education on a year-for-year basis.

Knowledge of :

Court case management systems or similar systems; application software including presentation, spreadsheet, flow charting and word processing applications; methods of developing business process specifications; procedures and methods for testing business functions within computer systems; principles and practices of producing effective project documentation including business functions, desk manuals, and configuration documentation; principles of court and / or public administration, organization and management, business information systems and practices; principles, practices and techniques of customer service; customers' current business processes; statistical methods, group decision making processes, project team development, facilitation techniques, methods and techniques in conducting analytical studies and systematic approaches to problem solving; time management and organizational skills; project management techniques; techniques for managing change; English grammar, punctuation, spelling and usage.

Ability to :

Perform duties independently under general, minimal supervision within specific assignments; research, analyze and make recommendations on administrative, management and procedural practices and other complex business problems; analyze, evaluate and integrate business processes and procedures; apply creative thinking in the use of case management systems and development of business processes; write logical, comprehensive, concise reports and correspondence; communicate effectively orally and in writing using language understandable to management and employees; acquire subject matter expertise in the functions and activities of the department or other assigned work unit, including applicable laws, rules, regulations, procedures and technical operations; establish and maintain effective and cooperative working relationships; provide lead direction to subordinate administrative staff and provide work direction to clerical and technical personnel; use troubleshooting and analytical skills; apply technical competency with strong computer skills; utilize time management skills and multi-tasking capabilities; develop and document business and processes, functions and procedures; handle multiple and parallel projects; effectively represent the unit to other courts, agencies and the public.

Other Information

Must be able to pass a criminal history information background check.

Typical Physical Requirements

Sit for extended periods; frequently stand and walk; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 25 lbs.; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, calculator, copiers, and fax.

Typical Working Conditions

Work is performed in an office environment; continuous contact with other staff and the public. Occasional travel throughout the State and frequent travel throughout the County is required.

To view the Sacramento Superior Court's Benefits Summary Sheet please click

The following is an explanation of the benefits, which apply to those employed in regular or limited-term positions :

Vacation : Vacation with pay varies depending upon the employee representation unit. New employees typically earn 10 days per year and accrual rates normally increase according to years of service.

Holidays : The Superior Court of California, County of Sacramento recognizes 14 holidays and 5 floating holidays per year.

Sick Leave : Employees accrue 5.0 hours per bi-weekly pay period.

Parental Leave : Employees with at least 1 year of service are eligible for paid parental leave upon the birth or adoption of a child.

Retirement : Employees are covered by the Sacramento County Employee's Retirement System (SCERS) and Social Security.

Group Health Insurance : The Court offers several choices of employee and dependent health insurance coverage, with a significant portion paid by the employer.

Dental and Vision Services Plan : Employee and dependent dental and vision insurance plans are provided at no cost.

Life Insurance : Basic employee life insurance is provided at no cost to the employee with additional optional life insurance available at the employee's cost.

Medical and Childcare Flexible Spending Accounts : The ability to deduct a portion of your salary before taxes to apply toward medical expenses and / or child care expenses.

Deferred Compensation : The Court offers a Deferred Compensation Program.

Sacramento Credit Union : The credit union offers loan facilities and systematic savings plans through payroll deduction.

Tuition Reimbursement : The Court reimburses up to $3,000.00 dollars of an employee's educational expenses as outlined in its Tuition Reimbursement policy.

Long Term Disability : A Long Term Disability (LTD) plan is provided at no cost to employees.

Transit Subsidy : The Court provides a transit subsidy to eligible employees based on current policy.

Describe in detail, but as concisely as possible, your experience, education and training that qualifies you for this position. Provide specific examples of how you have led major projects, performed business process reengineering and analysis, and participated in an automated system deployment. List the position(s) held and areas and scope of responsibilities that demonstrate your competitiveness for this position.

Required Question

Salary : $4,016 - $4,882