What are the responsibilities and job description for the Quality Assurance Manager position at Sacred Circle?
As an entity of the Confederated Tribes of the Goshute Reservation, we, at Sacred Circle Healthcare, preserve the Goshute heritage of protecting and caring for family and extend the tradition to all marginalized and underserved populations in our area. We refuse to let access, ethnicity, or socioeconomic status restrict someone from receiving complete healthcare.
Interested in joining our team? We are looking for people who are genuine, kind, ambitious, positive, and helpful - exceptional people building on a celebrated heritage who are passionate about delivering uncompromising care - people who make a difference every day no matter what their role or position. If you are looking for a job where the work you do impacts lives for the better every day, you are in the right place!
Sacred Circle Healthcare is seeking a full-time, Quality Assurance Manager, in Salt Lake City, Utah.
Job Summary
General Summary of Duties: Responsible for overseeing all aspects of the quality assurance program in all areas of the Clinics ensuring patient care adheres to established standards, regulations, and best practices. The Quality Assurance Manager does this by overseeing audits, analyzing data, identifying areas for improvement, and leading initiatives to enhance patient outcomes and maintain compliance with healthcare laws. Collaborates with various departments to identify and address quality concerns, develop and deliver training programs and monitor performance metrics to drive continuous quality improvement. Must have the aptitude to anticipate problems, critical issues and opportunities as they arise. Capable of problem solving and generating creative solutions. Strong communications skills are necessary as you will interact with the staff at all levels in an ever-changing environment. Your ability to remain flexible, inventive, dedicated, and efficient with a high level of integrity and confidentiality is vital to your success in this role. Oversees the implementation and execution of the current AAAHC standards, CLIA, and other regulatory entities.
Reports To:
Compliance Officer
Department:
Quality Assurance
Business Unit:
Sacred Circle Quality Assurance
Patient Care:
No
Worker Status:
Full-Time, Salary
Benefits Eligible:
Yes
Hours Per Week:
40
Work Schedule:
To Be Determined with the availability of 8:00 am – 6:00 pm Monday through Friday. Typically, four 10- hour shifts per week. Evening and weekend work may be required depending on position requirements.
Schedule Type:
8 hour shifts
Location:
Salt Lake Main Clinic Location
Supervisory
Responsibilities:
Yes – Quality Assurance Healthcare Coordinator, Quality Assurance Data Specialist, Quality Improvement Coordinator, and Policy Coordinator.
The successful candidate:
- Oversees the activities associated with the implementation and compliance with accreditation standards requirements; OSHA, HIPAA, CLIA, AAAHC, and other regulatory or accreditation agencies.
- Oversees regular audits of clinical documentation, patient records and care delivery processes to identify potential quality issues and non-compliance with standards.
- Oversees the process that ensures all company procedures and policies are read, followed and documented through system audits.
- Analyzes healthcare data to identify trends, patterns, and areas for improvement; generate reports and present findings to leadership teams.
- Oversee the development and implementation of quality improvement plans by the Quality Improvement Coordinator.
- Monitor key performance indicators (KPIs) related to patient care quality, such as infection rates, medication errors, and patient satisfaction scores.
- Develop and oversee delivery of training programs for healthcare staff on quality improvement methodologies, policies and procedures, quality assurance, compliance, and other training as needed.
- Work closely with different departments within Sacred Circle Healthcare (SCHC) to identify and address quality concerns, including clinical teams, providers, and administrative leadership.
- Reviews the work and documents prepared within the department.
- Prepares quality reports for the Board.
- Works with Department Heads to implement quality projects.
- Oversee document creation, review, tracking, and offer guidance to stakeholders. Presents documents to review committees for revision, review and approval.
- Responsible for validating any changes or updates to quality programs and policies.
- Complete special projects or initiatives as assigned by the Compliance Officer.
- Oversees day-to-day operations of the Quality Program, including the design, development, and oversight of quality monitoring activities.
- Provides continuous improvement consulting services to staff, employs knowledge of performance improvement strategies, principles, methodology techniques, and data analysis.
- Oversees the development of quality improvement projects to include data tracking and trending, charts, spreadsheets and reporting.
- Attends required meetings and leads committees as requested.
- Participates in professional development activities and maintains professional affiliations.
- Establish and maintain positive relationships with government regulators, families, other area health care providers, physicians, and the community.
- Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”
- Performs related work as required and all other duties as necessary or assigned.
- Maintains high ethical standards and compliance with standards, rules and regulations.
Minimum Requirements:
EDUCATION:
Bachelor’s Degree in the healthcare field, ie. MT, CLS, RN, BSN
EXPERIENCE:
Five (5) experience in a physician practice or hospital. Proficient with spreadsheets and data collection. Experience with inspection agencies and developing policies and procedures. Five plus (5 ) years in quality management
CERTIFICATION/
LICENSE:
Other:
Other degrees and experience will be considered
Preferred Requirements:
EDUCATION:
MHA or MBA.
EXPERIENCE:
CERTIFICATION/
LICENSE:
CPR certificate.
Other:
Experience working with the Native American community.
Knowledge, Skills, and Abilities
- Self-starter, positive, motivated and driven for results.
- Detail oriented. Ability to follow through with tasks, enforcement, training, etc.
- Excellent verbal and written communication skills.
- Ability to train and lead others in proper quality functions and company standards, procedures, and policies.
- Ability to speak in public and do training presentations, audit and inspection interaction, etc.
- Must be a good negotiator, innovative and persuasive.
- Ability to multitask and handle multiple projects and meet deadlines.
- Knowledge of medical practice and care to assist in giving patient care.
- Knowledge of common safety hazards and precautions to establish a safe work environment.
- Skill in developing and maintaining effective working relationships with patients, medical staff, and the public.
- Ability to maintain quality control standards.
- Ability to react calmly and effectively in emergency situations.
- Ability to perform audits.
- Knowledge of the Microsoft Suite software, including proficiency in Excel spreadsheets.
Additional Information – Join us as we are Redefining Compassionate Healthcare, together!
As group of 4 healthcare clinics, diversity drives our identity. We are proud of our Native American heritage. Whether you are seeking your first job, transitioning back into the workforce, looking to start your career, or grow an existing one, Sacred Circle Healthcare walks with you. We need you for what you can do. We strive for a mix of benefits to help you combine great work with a great life.
- Competitive pay
- Healthcare coverage for you and your family
- Generous PTO, paid holidays and floating holidays to celebrate what is important to you (prorated for part-time employees)
- Retirement matching to invest in your future
- Colleagues that are unparalleled
- A culture that is second to none
Sacred Circle Healthcare/Confederated Tribes of the Goshute Reservation gives preference
to qualified American Indian/Alaskan Native Applicants
