Essential Services Coordinator

Essential Services Coordinator 

Essential Services Department (Warehouse) 

Onsite Position  

JOB ANNOUNCEMENT & DESCRIPTION  

Sacred Heart Community Service is seeking an organized, community-focused professional to join  our warehouse team. The Essential Services Coordinator plays a key role in delivering food and  clothing services to the community, working alongside staff and volunteers. This position involves  interacting with the public, building relationships with volunteers, and engaging community members in warehouse and organizational activities. 

The ideal candidate will be self-directed, adaptable, and skilled at managing physically demanding  tasks. Strong communication, multitasking, and conflict resolution abilities are essential, along  with a compassionate and respectful approach to all situations. A commitment to our mission— creating a community free from poverty and advocating for policy change through  transformational leadership—is required. The ideal candidate should be dedicated to teaching and  living an anti-racism and anti-oppression worldview. 

POSITION SUMMARY:  

The Warehouse Coordinator plays a key role in Sacred Heart’s daily operations, managing the flow of donations through our Clothes Closet, Pantry, and Donation Station. As a public-facing team member, this position represents the heart of our mission—welcoming community members seeking food and other basic needs, donors, and partner organizations who help us meet essential needs and uphold human dignity. 

With empathy and cultural awareness, the Essential Services Coordinator helps create a respectful,  trauma-informed environment for all. This role also leads volunteers by recruiting, training, and mentoring them with energy, compassion, and a strong belief in their potential. 

RESPONSIBILITIES AND DUTIES:  

Warehouse Operations (45-55%) 

• Oversee the day-to-day operations of the Essential Services Warehouse, including sets up and/or breaking down of the Clothes Closet, Donation Station, and Pantry  for daily operations; coordinating and managing food and clothing deliveries/donations; executing SHCS ES systematic food distribution processes;  managing food and clothing inventory; minimizing food waste. 

• Operates warehouse-specific equipment such as the electric pallet jacks and walk-behind forklifts. 

• Implements and upholds department and agency policies and operational  procedures pertaining to safety  

• Works with the Warehouse Manager to ensure the implementation and compliance with all relevant partnership agreements. 

• Provides conflict resolution support, when necessary, to ensure that all members are treated with dignity, compassion, and respect always. 

Member Engagement (15-20%) 

• Conducts outreach to new and existing members to recruit, welcome, and orient them  to the Essential Services programs. 

• Trains, engages, follows up, and recognizes volunteer participation and leadership in  programs and campaigns, using meaningful experiences as opportunities for the  facilitation of transformational relationships and deeper involvement.  

• Ensures member adherence to the SHCS code of conduct.  

• Acts as a liaison between the Volunteer Office and warehouse team to ensure  strength-based performance management and redirection as needed. 

• Plans and coordinates bilingual/multilingual outreach to volunteers; organizes  volunteer meetings to build an effective service and promotes participation and  leadership of members and volunteers. 

Member Development (10-15%) 

• Engages in advocacy activities and mobilizes participation of members in SHCS policy  campaigns. 

• Conducts member 1:1s for member leadership development. 

• Cultivates the involvement of stakeholders to provide input training and program needs  through program advisory committees and supports adapting service delivery  accordingly. 

• Empowers volunteers and program participants providing clear vision, encouragement,  modeling, and training, in alignment with SHCS's vision, mission, and values. 

• Oversee daily operations and volunteer activities in the Department, ensuring high quality volunteer-led service opportunities that meet program participants' needs. 

• Promote leadership and self-sufficiency within a social justice framework. 

Leadership (5-10%) 

• Supports the planning and implementation of organization-wide programs, events,  training, and outreach efforts, such as the holiday program, pack-a-back, and solidarity  summit. 

• Participates in staff meetings, retreats, trainings, and other team and organizational  events. 

• Performs other duties as assigned, including support for other Essential Services  programs as needed. 

REQUIRED QUALIFICATIONS AND EXPERIENCE:  

• Strong commitment to our vision of uniting our community to ensure every child and  adult is free from poverty.  

• Associate's degree or equivalent experience in a related field. 

• One or more years of demonstrated success working with volunteer groups or interns. 

• Outstanding customer service skills.  

• Bilingual in English and Spanish, Vietnamese, or Mandarin  

• Flexible, compassionate, and supportive attitude.  

• Excellent verbal, written, and presentation skills.  

• Detail-oriented, ability to multitask, provide quick responses, and highly organized.  

• Computer literate with proficiency in MS Word, Excel, PowerPoint, and Google Suite.

• Demonstrated success working in teams and the ability to work independently with  limited supervision when necessary.

• Ability to respond professionally to intense interpersonal situations with  upset community members in moments of crisis.  

• Available to work approximately one Saturday every four to six weeks.  

• Ability to work in a physically demanding job and lift up to 30 lbs. without assistance  and up to 50 lbs. with assistance.  

• Willingness and ability to operate an electric pallet jack and forklift with training. 

• Ability to work some weekends and evenings. 

• The position requires computer use or standing for up to 6-8 hours per day. The  physical demands described here are representative of what an employee encounters  while performing the essential functions of this job. Reasonable accommodation can be  made to enable individuals with differing abilities to perform the essential functions. 

• Must complete a DMV and a background check and qualify to be insured under SHCS  driving policy. 

PREFERRED QUALIFICATIONS AND EXPERIENCE: 

• Experience with data management systems such as Salesforce. 

• OSHA training and certification. 

• Experience with and knowledge of best practices in food safety. 

• Experience and training in the safe use of pallet jacks and warehouse logistics. 

REPORTING RELATIONSHIP:  

The Essential Services Coordinator reports to the Essential Services Warehouse Manager. 

COMPENSATION:  

This is a non-exempt, full-time, hourly position beginning pay at $25.00/hr. Excellent benefits  include fully paid medical insurance for employees and majority paid medical insurance for  qualified dependents, dental insurance, vision insurance, 12 paid holidays, 10 paid sick days per  year, paid vacation starting at 10 days per year, additional wellness benefits, basic life and long term disability insurance, professional development and more.  

Sacred Heart Community Service is proud to be an Equal Opportunity Workplace and an  Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic,  cultural, and experiential backgrounds. We especially encourage members of historically  underrepresented and marginalized communities, people of color, women, people living  with disabilities, veterans, and LGBTQ people to apply. It is the policy of Sacred Heart  Community Service to prohibit discrimination and harassment of any type and to afford equal  employment opportunities to employees and applicants, without regard to race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy,  medical condition or genetic information, veteran status, national origin, disability, marital or other  protected status. 

This position is represented by the Service Employees International Union (SEIU), Local 521.