What are the responsibilities and job description for the Information Systems Specialist position at Sacred Heart Southern Missions?
General Summary:
Responsible for providing excellent customer support through managing the Help Desk including documentation, installation, upgrades, and maintenance of information systems resources and training and support of the user community.
Responsibilities:
1. Responsible for help desk-related assignments as requested by supervisor by answering calls, responding to email and creating work orders.
2. Install, support and update computer hardware, software and telecom equipment for the organization following established departmental policies and procedures.
- Responsible for installation and support of audio/visual equipment for all programs.
- Assist in the evaluation and selection of information systems resources.
- Assist manager with budgeting cycle.
- Responsible for conducting user training sessions as upgrades and new technologies are introduced.
- Assist with preparation and maintenance of departmental documentation and comprehensive hardware and software inventories and related documentation including contracts and licensing.
- Meet Service Level Agreement (SLA) response and resolution times according to departmental specifications including work outside of normal business hours including extra hours as required to meet SLA’s. Complete departmental projects and tasks successfully by priority to meet established departmental goals.
- Keep supervisor informed of status of various projects and prior issues that can affect project timelines and completion.
- Perform other duties as assigned by supervisor.
Knowledge, Skills and Abilities Required:
1. Understanding of the vision and values of Sacred Heart Southern Missions with a commitment to achieve the goals of the organization.
2. Knowledge of computers, networks, and workstation/server operating systems. Understand client/server technology and maintain current knowledge in applications such as Microsoft Office, especially Word, Excel and Outlook.
3. Ability to troubleshoot, analyze, upgrade and repair computer hardware and software.
4. Knowledge of telecom system operation, maintenance and administration.
5. Knowledge of audio/visual equipment installation and operation.
6. Bachelor’s degree with technology-related major with computer specialty training required or three years equivalent experience in computer-related technology field(s).
7. Ability to work and interact with other staff members to accomplish overall organizational and departmental goals.
8. Excellent oral, written, interpersonal communication and decision-making skills. Ability to handle multiple projects simultaneously.
9. Ability to work independently with minimal supervision/instruction. Able to establish and meet deadlines.
10. Ability to maintain high level of confidentiality.
11. Working knowledge of the structures and operations of the Roman Catholic Church is preferable.
Job Type: Full-time
Pay: $42,000.00 - $60,000.00 per year
Benefits:
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $42,000 - $60,000
