What are the responsibilities and job description for the Business Office Bursar - Student Accounts Rep. I position at Sacred Heart University?
Position Summary
Customer service representative responsible for all activities relative to student account activity.
Bursar Office Mission: To provide courteous, quality billing and payment service while supporting the educational goals of Sacred Heart University through the implementation of policies and procedures in an effective and efficient manner.
Principal Duties & Responsibilities
Assist population of 10K students/parents/customers courteously, politely and professionally via e-mail, phone and in-person.
Effectively and efficiently respond to all customer inquiries and disputes while enforcing university policies and procedures in a respectful and professional manner.
Analyze student accounts to advise/guide student/family to meet financial obligations (ex: billing statement, payment plan enrollment).
Enter/Review student overpayment ( credit balance vouchers),
Authorize student accounts for financial clearances for registration, graduation, transcripts, etc.
Other duties as assigned.
Knowledge, Skills, Abilities, & Other Attributes
Associate’s degree required; Bachelor’s degree preferred.
Excellent customer service, effective communication (verbal/written) and interpersonal skills.
Intermediate Microsoft Suite (primarily Excel and Outlook) skills.
Higher Education work experience is a plus.
Team Player.
Excellent attention to detail.
Proficient at multi-tasking and prioritizing.
Comprehensive analytical/math skills.
Understanding and ability to use social media/end-user applications effectively.
Exhibits initiative and problem-solving skills.
Unusual Working Conditions
Fast-paced and high-volume office.
Office hours: 8:30 AM to 4:30 PM, Monday through Friday.
