Information Technology - Deskside Support Technician

Position Summary To create a positive experience for all end-users. To maximize operational readiness and provide technical support for all computer labs and desktop computers. Resolve customer issues by escalating or troubleshooting hardware, software, and network connectivity.  Principal Duties & Responsibilities To create a positive experience for all end users. Provide customer service and/or troubleshoot hardware, software, and network connectivity issues with customer laptops and desktops (where and when applicable).  Ensure all academic software is installed and functional in computer labs and classroom computers.  Maintain spare parts and desktop inventory (where and when applicable). Order parts from supported vendors (where and when applicable).  Provide technical training to the community on equipment usage (where and when applicable).  Produce documentation related to equipment installation, troubleshooting, and desktop issuing (where and when applicable). Support all workstations issued to faculty, staff, and administrators (where and when applicable).  Distribute and support anti-virus and data-integrity operations for all client PCs (where and when applicable).  Coordinate with the Help Desk and Call Center to troubleshoot desktops, peripherals, and cabling (where and when applicable).  Provide recommendations on employee computer upgrades or solutions (where and when applicable).  Maintain asset inventories (where and when applicable).  Provide support and guidance to student workers (where and when applicable).  Other duties as assigned.  Knowledge, Skills, Abilities & Other Attributes  Bachelor’s degree in computer science or related technical field preferred. 2 years of work experience as a computer technician preferred (where applicable). Experience troubleshooting hardware, software, and network connectivity issues on laptop/desktop computers (where applicable).  Strong customer service and problem-solving skills required.  Experience required with current operating systems and software such as Windows 10/11, MacOS X, and Microsoft Office Suite (Word, Excel, Access, Outlook, Teams).  Experience with project management software. Good knowledge of current CPUs, chipsets, bus configurations, and peripheral technologies required (where applicable).  A , Network , MCP, or any other industry certifications are a plus.  Familiarity with TCP/IP and subnet masking is a plus. Familiarity with CATV, MATV, and fiber-based simplex transmission methods is a plus.  Excellent organizational skills. Mature sense of responsibility and judgment.  Good interpersonal skills in dealing with a diverse community. Experience with A/V equipment and repairs a plus. Technical audio-visual certifications are beneficial.  Unusual Working Conditions Must be available to work occasional weekends, evenings, and/or holidays as needed to resolve customer issues and maintain operational readiness.