What are the responsibilities and job description for the Customer Service/Logistics Coordinator Friday-Sunday 6am-6:30pm position at Saddle Creek Logistics Services?
Why Work for Saddle Creek?
Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.
Benefits:
- Weekly pay with skill pay and shift differentials
- Benefits package including medical, dental, vision and medical reimbursement
- Medical employee-only premium as low as $5.90/week, $26/month with wellness discounts
- HSA with annual employer contribution
- Weekly 401(k) match
- Vacation immediately upon hire
- 8 holidays per calendar year
- Personal time after 90 days
- EAP and identity theft protection
- Tuition reimbursement
- Company paid life insurance and short term disability
Note that if you are viewing this posting on an external job board (such as really, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.
Summary
The Customer Service Coordinator is responsible for providing customers with high-quality, professional customer service and acts as an extension of the customer within Saddle Creek Corporation. The CSC coordinates between customer operations and transportation. They perform customer service functions with a special emphasis on communication, problem solving, inventory control, shipping and receiving, and interpersonal skills.
What You’ll Do:
- Assist customers on all issues and acts as a liaison between the customer and Saddle Creek personnel, by answering questions, offering solutions, and researching issues in a timely manner.
- Generate and retain all required reporting for the customer of Saddle Creek.
- Process customer orders in a timely and accurate manner according to customer requests.
- Communicate with the customer verbally and in writing with a professional and helpful approach.
- Collaborate with operations manager, supervisors, and associates in a cooperative and respectful manner.
- Perform shipping and receiving duties as needed.
- Additional duties as assigned.
- Coordinating and assigning routes.
- Researching and correcting any impediment that prevents timely delivery of packages.
- Work closely with customers and customer service representatives to resolve package delivery.
- Assigning, tracking, and clearing routes while maintaining an intense focus on customer satisfaction.
- Assist inbound drivers check in; Also involves sorting packages in warehouse.
- Accurately updating customer and package data information and finding solutions to operational needs.
- Inputting data into the system while following standard operating procedures and customer specific instructions for processing.
What We Need from You:
- Must be eighteen (18) years of age or older.
- Must be able to work in a warehouse environment which may be noisy, busy, and may be non-temperature controlled, meaning the indoor temperature fluctuates throughout the seasons.
- High school diploma or equivalent.
- Must be able to pass a pre-employment drug screening and background check.
- Minimum of six months’ experience in a customer service role.
- Must be flexible with schedule.
Helpful Experience (Not Required):
- Associate’s (AA) degree.
- Experience working in Microsoft Office and with warehouse management systems such as SAP or WMS.
- Proficiency in typing.
- Previous experience in a busy warehouse, office, or similar environment.
Saddle Creek is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster
here
. View the Pay Transparency Nondiscrimination Provision here
. View the E-Verify Posting here
.
Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to
Disability.accommodation@sclogistics.com
and let us know your contact information and the nature of your request.Salary : $26
