General Maintenance Service Writer

Job Details

Description

JOB SUMMARY:

The General Maintenance Service Writer serves as the central coordinator for maintenance operations, ensuring seamless communication across departments and the efficient execution of work orders using VRMS Codes. This role is responsible for managing outside vendors, tracking repairs, identifying parts and cost estimates, processing warranty claims, and monitoring equipment downtime. Additionally, the Service Writer will analyze maintenance costs using advanced tracking tools to support data-driven decision-making.

Success in this role requires a strong understanding of heavy equipment and fleet maintenance practices, as well as exceptional problem-solving and decision-making skills that align with the company’s operational and financial objectives.

We offer great wages and a great benefit package including:

• Multiple health insurance plans to choose from
• Dental. Vision and Life Insurance
• 401k with a company match
• Paid Time off after 30 days
• 9 paid holidays
• Tuition reimbursement and much much more!
  
  

Essential Functions

• Document and analyze maintenance needs and underlying issues for heavy equipment and fleet operations.
• Collaborate with Managers/Supervisors to schedule and assign appropriate service technicians for on-site and remote maintenance tasks.
• Assist with parts identification and provide accurate cost estimates to support repair and maintenance activities.
• Process part warranties accurately and in compliance with company policies.
• Track and update equipment downtime, ensuring accurate reporting and minimizing operational disruptions.
• Utilize advanced computer skills to work with Microsoft Office and CMMS programs for tracking, reporting, and cost analysis.
• Read and interpret work orders and invoices, ensuring accuracy and appropriately coded maintenance repairs utilizing VMRS codes.
• Collaborate closely with Maintenance, Purchasing and Accounting Teams to improve maintenance practices and policies to enhance productivity and minimize costs.
• Maintain detailed records of repairs, warranties, equipment downtime, and cost analyses to optimize maintenance workflows.
  
  

Required Skills/Abilities

• Technical skill set with extensive knowledge of heavy equipment maintenance and fleet maintenance procedures.
• Proficiency in Microsoft Office Suite and CMMS software for maintenance tracking and cost analysis.
• Strong knowledge of parts identification and ability to provide accurate cost estimates for repairs.
• Ability to track and update equipment downtime with accuracy and precision.
• Strong knowledge of reading and interpreting invoices and coding maintenance repairs using VMRS codes.
• Exceptional organizational and communication skills to coordinate with diverse teams across various locations.
• Strong decision-making capabilities, considering financial implications both short-term and long-term.
• Ability to work independently and collaboratively in a fast-paced environment.
• Detail-oriented and committed to accuracy in documentation and reporting.
  
  

Qualifications, Education And Experience/Training

• Three to five years of related experience – Required.
• Supervisory experience – Preferred.
• High school diploma or equivalent - Required.
• Associate’s degree or vocational training in Mobile Equipment Repairs/Diesel Mechanic, or related field - Required.
• Apprenticeship program in Mobile Equipment Repairs/Diesel Mechanic – Preferred.
• Valid state motor vehicle operator’s license.
  
  

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods standing.
• Must be able to lift 50 pounds at times.
• Ability to perform repetitive movements over long periods of time.
• Ability to maintain single task focus and situational awareness.