QC/QA Manager

SAERTEX mutliCom is a family-owned, global market leader in high-tech fabrics. We are looking for a QC/QA Manager with a minimum 3-5 years of experience, preferably in a manufacturing environment. If this sounds like you, we welcome you to apply and be part of the SAERTEX multiCom family!

Position Summary

The QC/QA Manager oversees all quality-related functions in our glass fiber textile manufacturing facility. Leading a small team of (2-3) quality assistants or technicians, this individual ensures consistent quality checks from incoming materials through final product release. This role requires not just maintaining quality records but taking ownership of root-cause analysis, corrective actions, and implementing systematic improvements. The QC/QA Manager will also serve as the primary contact for in-house non-conformance issues and customer quality claims.

Key Responsibilities

• Team Leadership

• Manage and mentor a team of quality assistants/technicians.
• Delegate tasks effectively, ensuring timely inspections, lab testing, and proper documentation.
• Provide ongoing training to maintain and elevate quality standards.

Quality Assurance & Control

• Develop and refine QA/QC processes to meet or exceed industry standards and customer requirements.
• Oversee incoming goods inspection and chemical lab testing to confirm raw materials comply with specifications.
• Conduct regular audits along the production line to verify adherence to established quality protocols.

Non-Conformance & Customer Claims Management

• Investigate and manage internal non-conformances, ensuring prompt resolution and preventive measures.
• Serve as the point person for customer quality complaints, coordinating cross-functional teams to execute root-cause investigations and corrective actions.
• Maintain clear and proactive communication with customers regarding quality concerns and solutions.

Continuous Improvement

• Transition quality operations from reactive issue-tracking to a proactive, data-driven approach centered on root-cause analysis.
• Collaborate with Production, R&D, and Engineering teams to identify opportunities for process optimizations and long-term solutions.
• Lead or support improvement projects aimed at enhancing production efficiency and reducing quality defects.

Documentation & Reporting

• Ensure accurate recording of inspection results, test data, and corrective action plans.
• Analyze quality metrics, compile comprehensive reports, and present findings/recommendations to senior management.
• Keep quality manuals, procedures, and work instructions up to date.

Cross-Functional Collaboration

• Engage with various departments (Production, Engineering, Sales, R&D) to align quality goals with broader organizational objectives.
• Support new product introductions or process changes by providing quality-focused insights.

Qualifications

• Education: Bachelor's degree in Engineering, Material Science, Chemistry, or a related field (or equivalent experience).
• Experience:
  • Minimum 3-5 years in a QC/QA role, preferably in textile, composite, or chemical manufacturing.
  • At least 1-2 years in a supervisory or leadership capacity.
• Technical Skills:
  • Familiarity with quality management systems (e.g., ISO 9001) and root-cause analysis techniques (5 Whys, Fishbone diagrams, etc.).
  • Competency in statistical analysis and quality data interpretation.
  • Proficiency in Microsoft Office suite (Excel, Word, PowerPoint) for reporting.
• Soft Skills:
  • Excellent communication and interpersonal skills for managing teams and collaborating across departments.
  • Strong analytical thinking and problem-solving abilities.
  • Detail-oriented with solid organizational and time-management skills.

Preferred Attributes

• Experience with composite materials or textile manufacturing processes.
• Certification in Six Sigma, Lean Manufacturing, or other quality systems.
• Ability to drive cross-functional improvement initiatives and lead change effectively.