General Manager

Competitive Salary, Bonus Potential, Paid Vacation and more!

Do you have the right skills and experience for this role Read on to find out, and make your application.

The General Manager (GM) is responsible and accountable for all bar / grill activities, and assumes complete responsibility for Safari Bar & Grill as necessary. The GM works to ensure that all activities are consistent with and supportive of the owner’s vision. The GM ensures all employees are performing their job responsibilities and meeting expectations in all areas of their job descriptions.

SPECIFIC FUNCTIONS AND DUTIES

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction. He or she models and creates an environment in which the customer is always right; ensures a positive customer service experience.
• Responds positively and quickly to customer concerns. He or she corrects potential problems before they affect customers.
• Hires high quality people who demonstrate and ensure consistent customer satisfaction.
• Ensures all employees are trained, motivated and empowered to deliver total customer satisfaction. Evaluates each employee’s ability to maintain high levels of customer satisfaction.
• Maintains the business at the level necessary to meet or exceed Safari Bar & Grill’s standards for quality, service and cleanliness.
• Performs office, bookkeeping, payroll, etc. tasks as assigned.
• Continuously improves the skills, knowledge and morale of all employees. He or she treats the employees with dignity and respect; creates an environment where the entire team does the same.
• Effectively utilizes all training programs including new employee orientation.
• Evaluates each employee’s performance based on clearly communicated standards and expectations, holds the employees accountable for performance, makes tough decisions regarding all performance-related issues and confronts poor performance.
• Maximizes financial performance and profit.
• Develops and executes plans for fiscal responsibility, staffing and marketing.
• Identifies and develops local marketing strategies to maximize sales.
• Ensures business and personnel practices are within the law and consistent with policies and procedures.
• Serves as a role model and sets a positive example for the entire team in all aspects of business and personnel management.
• Enforces all labor laws (federal, state and local).
• Follows procedures to maintain the safety and security of all employees, customers and company assets (building, cash, equipment, supplies).
• Upholds food safety, food handling and sanitation requirements, to ensure the health and safety of our customers and employees.

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