Customer Service Manager

Safavieh is an upscale global home furnishing, rugs & accessories company. Based in the United States since 1978, Safavieh combines rug and home furnishings showrooms with a varied wholesale business. Supplied by its own production lines from the classical rug weaving centers of the world. The company is headquartered in Port Washington, New York. Permanent showrooms are open year round in Atlanta, Las Vegas and High Point, NC. For four generations, the family behind the Safavieh brand has dedicated its talents and resources to providing uncompromising quality

Safavieh is looking for a proactive, personable, highly motivated, and organized Customer Service Manager. This is a great opportunity for an ambitious, responsible and detail-oriented self-started with a strong passion for continuous learning and professional development, as this position will provide the basic foundation and necessary skill-set for a great career.

Responsibilities:

· Professionally handle incoming client requests via phone, email, and live chat, ensuring that issues are resolved both promptly and thoroughly.

· Attend to escalated customer service issues and ensure effective and long-term problem resolution

· Establish workflows, best practices and standards to ensure that ongoing support is provided to contact center staff

· Track and monitor daily team workloads to ensure client and operations expectations are met

· Provide coaching, training, professional development and performance management to assigned staff

Qualifications:

· 5 years of experience in customer service, or call center.

· Exceptional Communication skills, adept at confidently presenting robust and thoughtful solutions to clients, and communicating effectively with stakeholders,

· Data Literacy, comfortable working with and interpreting data sets to derive insights and build compelling narratives.

· Strong written and verbal communication skills.

· Bachelor’s Degree

Compensation:

· $30.00/ hour30*2080

· 401k (with 2% match),

· Medical, vision, dental, Insurance

· Considerable paid holiday, vacation and sick time

· Company shuttle service available to transport commuters to/from the Port Washington LIRR station

· Generous Employee Discount

Job Type: Full-time

Pay: From $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person

Salary : $30