What are the responsibilities and job description for the Evening Crisis Line Advocate position at Safe Avenues?
Full-Time Crisis Line Advocate
Safe Avenues Is an Equal Opportunity Employer and Equal Opportunity Provider
The wage for this position is $20.00 per hour. Shifts are Monday through Friday, 3 pm to 11 pm.
To apply, please submit your letter of interest, resume, and job application through our website www.willmarshelter.com.
POSITION CLASSIFICATION: Full-Time
SALARY CLASSIFICATION: Non-Exempt
SHIFTS: Crisis Line Advocate; Evening hours 3-11 pm Monday - Friday
SUPERVISOR: Relief Staff Supervisor
POSITION PRIMARY PURPOSE:
To provide crisis intervention, information and referral, advocacy support, legal advocacy, and follow-up assistance to primary and secondary victims of domestic and sexual violence.
QUALIFICATIONS:
High school diploma or GED necessary. Associates degree preferred. Experience advocating for victims of domestic and sexual violence preferred. Computer skills are necessary. Must successfully complete a criminal history background check.
Necessary Knowledge, Skills and Abilities
- Working knowledge of direct service programming to victims of domestic and sexual violence.
- Demonstrated ability to express ideas clearly and concisely.
- Ability to work independently and cooperatively.
- Strong organizational, critical thinking and analytical skills.
- Strong commitment to the mission, goals, and services of Safe Avenues.
- Skilled in managing crisis situations, and communication of difficult topics.
- Ability to establish and maintain effective working relationships
- Ability to relate to victims and acceptance of the population served
RESPONSIBILITIES:
A. Advocates will provide assistance in meeting the self-defined needs of victims of domestic and sexual violence.
1) Answer the crisis phone line and triage client needs.
2) Help ensure access to 24 hour crisis services for victims.
3) Assist victims in planning for their safety and the safety of their children.
4) Assist in maintaining provisions for safe emergency shelter for victims.
5) Provide information about the dynamics of domestic and sexual violence and available resources and provide referrals that foster self-sufficiency.
6) Coordinate with other agencies to enhance safety for victims and accountability for those who have perpetrated the violence.
7) Intervene by making direct contact with service providers when agency personnel fail to meet safety needs victims of domestic and sexual violence.
8) Provide information to victims about legal options available to them and assist in completing and filing protective orders.
9) As appropriate, promote and assist in reporting to law enforcement
10) When appropriate, promote evidentiary exams and support victims through hospital assessment and collection of evidence.
B. The Advocate will assist in completion of grant goals for the program.
1) Work with staff to collect and report documentation of service statistics
2) Maintain a filing system to keep track of client files, intakes, coding sheets, etc.
C. The Advocate will be an active participant of the Safe Avenues Team.
1) Attend all required trainings.
2) Attend and participate in Safe Avenues staff meetings and case consultation meetings.
3) Attend trainings that maintain skills and promote methods of providing quality services to victims of domestic and sexual violence.
4) Follow all policies and procedures of Safe Avenues.
5) Provide support in accomplishing program goals.
6) Positively interact with individuals, organizations, and system partners to further develop cooperative and collaborative efforts in responding to client needs
7) Represent programs, employees, and administrative direction positively.
8) Actively seek out supervisor when assistance is needed.
9) When exercising duties, consciously consider the welfare of clientele and program.
10) Take responsibility for assigned duties and show initiative in seeking additional duties.
11) Complete other duties as assigned by Executive Director.
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
Language:
- multiple languages? (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $20
