ATM Channel Manager

Description

Salary Range : $119,200.00 - $125,000.00 Exact compensation may vary based on skill, experience and location.

T his is a hybrid opportunity that requires the person in this role to be in office (Folsom, CA) two days per week (Tuesdays and Wednesdays).

Why SAFE?

SAFE offers so much more than just full medical, vision, dental, 401k matching, HSA, and FSA! Learn more about how we support our workforce!

• Professional Development Opportunities : Offering training programs, workshops, and mentorship.
• Recognition and Appreciation : Regularly acknowledging employee achievements and contributions.
• Flexible Work Arrangements : Providing options for remote work and flexible scheduling.
• Positive Company Culture : Fostering an inclusive, collaborative, and supportive work environment.
• Career Growth : Clear paths for career advancement and internal promotions.
• Work-Life Balance : Encouraging a healthy balance between professional and personal life.
• Employee Empowerment : Allowing employees to make decisions and have autonomy in their roles.
• Space of Belonging : ERGs, YOUnity Council and a focus around diversity, equity inclusion and belonging.
• Wellness Programs : Promoting physical and mental health through wellness initiatives and resources.
• Strong Leadership : Having leaders who inspire, support, and guide their teams effectively.
• Sense of Purpose : Creating a sense of mission and aligning company goals with employees' personal values.

POSITION PURPOSE

The ATM Channel Manager is responsible for SAFE's ATM Channel. They will lead the continuous development of SAFE's ATM experience using innovative solutions. They are accountable for the management of technical integrations, system processes, ATM Cash Management and uptime of the ATM Channel. This individual will manage a blended team of Technical System Analysts. Oversees the completion of channel-related projects, daily operations, and vendor management. Responsible for operational efficiency and performance of SAFE's ATMs and the ATM Channel Team. Maintains ownership of ATM Channel and works closely with leadership to define, plan, and execute the prioritization of channel products and features. Leads the member experience and maintains a consistent look and feel across the ATM Channel. Maintains a roadmap for features, grows the ATM Channel ecosystem through differentiated user experiences, and service feature offerings including support for all ATM features and services. This role will collaborate closely with business partners in support of achieving their business objectives and goals.

The ATM Channel Manager is responsible for the leadership and management of SAFE's ATM Channel to include support personnel; daily operations; system performance and uptime; project and enhancement implementations; hardware and software lifecycles; vendor management; product and feature management; cash management; and operational budget. The ATM Channel Manager works closely with business stakeholders to understand the voice of the member and employee to define, prioritize, plan, and execute continuous member experience and operational efficiency improvements to meet business objectives.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

QUALIFICATIONS

Education / Certification :

Certification in the following areas is preferred :

Required Knowledge :

Five or more years of ATM operations and technical support experience. Three to five years of ATM / debit network experience. Three to five years of leadership experience. Three to five years of experience working with contracts, sourcing, and vendor management. Strong knowledge of PCI regulatory compliance. Experience building and maintaining complex reports. Experience with project management. Solid understanding of ATM operations. Strong PC skills, including familiarity with Excel, Word, and GL balancing systems. Experience with Accounts Payable, including invoicing, rent payments, and monthly reporting. Experience with vendor management.

Experience Required :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT / PHYSICAL DEMANDS SUMMARY

LANGUAGE SKILLS

MATHEMATICAL SKILLS AND REASONING ABILITY

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Salary : $119,200 - $125,000