What are the responsibilities and job description for the ATM/PTM SPECIALIST position at SAFE Federal Credit Union?
SUMMARY:
Serves members by handling plastic card inquiries over the telephone or in person; responsible for balancing, replenishment, and servicing Admin ATMs, all remote ATMs and PTMs, including preparation of cash orders from Federal Reserve.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Process Administrative Office and remote ATM and PTM fleet daily activity, including posting of withdrawals, deposits (in accordance with Reg CC), and ATM adjustments.
- Performs weekly cash audits, cash replenishments, and any required ATM service on Admin ATM/PTM machines.
- Forecast and coordinate cash orders needed for replenishment of remote and on-site ATMs and PTMs.
- Responsible for daily balancing of Admin and Personal Experience Center (PEC) vault. Includes posting entries related to cash delivery, ATM over limit, and deposits made at Admin and remote ATM/PTM units.
- Responds to daily cash disbursement problems at remote ATMs and perform all servicing not covered by Diebold and NCR maintenance agreements.
- Maintains supplies required for servicing remote ATMs, PTMs, and Admin on-site ATMs. and Card Services.
- Monitors the ATM Event Monitoring system to ensure that all ATMs are working properly and initiates service calls, as needed.
- Performs weekly alarm tests for Administrative building. Communicate any alarm issues with Security Manager.
- Fully trained and performs duties of Card Services Representative in his/her absence.
- Prepares written, oral, and faxed communication to and from members regarding any and all issues related to ATM, Debit, or credit card issues.
- Other duties as assigned.
EDUCATION and/or EXPERIENCE:
High School diploma or general education degree (GED); and six months related experience and/or training; or equivalent combination of education and experience.
