Inside Sales and Customer Service

Job Description – Inside Sales and Customer Service

Meet the Smart Safety Company

At Safe Fleet, our name says it all. We make fleet vehicles – and everyone in and around them – safer. Our fleet safety platform brings together best-in-class products, ground-breaking technology, and a 100-year history of fleet know-how and innovation to solve the world’s biggest fleet safety problems.

Our core value is safety. Without safety first, efficiency and productivity are not possible. This is true for our products, our culture, and our relationship with our community. Our vision is to reduce preventable deaths and injuries in and around fleet vehicles with a goal of ZERO accidents.

We are re-defining what safety means for fleets of every type – from school buses to waste collection trucks, firefighting to utility vehicles, police cruisers to delivery vans.

Whether you work in our Charlotte plant to build lifesaving stop arms for school buses, or design advanced camera vision products in our Vancouver office, forge valves and high-quality nozzles to fight fires, or dream up new ways to protect fleet operators in our Corporate HQ in Kansas City, you will contribute to our goal to keep everyone safe.

We are a fast-growing manufacturing, service, and technology company with over 1700 employees in over 15 locations across Canada and the US. We are looking for motivated self-starters with innovative thinking to join our team and help us achieve our growth and performance goals. Sound like you?

Work for the Smart Safety Company

Pull Tarps, a Safe Fleet company, and a leader in the truck equipment manufacturing industry, is looking for a Inside Sales and Customer Service represent

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Core duties and responsibilities include the following.
• Communicate with customers by telephone, email, fax or live video to provide information about products, orders, delivery, quotations, pricing, warranty, credits, company policies and procedures, along with capturing details of complaints.
• Generate quotes & Order entry using ERP system (Netsuite).
• Work closely with outside sales and product management on customer application and product specifications, installation and operation procedures, aftermarket service and support information and promoting new products.
• Work closely with manufacturing, distribution, and accounting to facilitate serving customers on a timely basis.
• Interact with customers to provide and process information in response to inquiries, concerns and requests about products.
• Answers telephone calls, data entry and responds to issues or questions to ensure customers satisfaction, achieving the company’s customer experience targets.
• Work closely with other inside associates to ensure customer needs are handled in a prompt and proper manner.
• Ensure company resources are used in an effective manner, optimizing operating costs.
• Make appropriate decisions while following the company’s policies, strategies and organizational structure.
• Obtain technical knowledge of Pulltarps products and services to assist customers with trouble shooting and identification of correct parts ordering.
• Sales acumen to sell Pulltarps products over the phone.
• Provide outbound selling activities that support quote follow up, prospecting, and post-sale surveying.
• Maintain a high level of quality and performance.
• Good attendance is required.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

COMPETENCIES:

• Good written, verbal, and interpersonal communication skills, including telephone etiquette
• Capable of making decisions in a team environment as well as independently, applying departmental policies and procedures to resolve situations
• Attention to detail, patient with clear communication skills, excellent listening skills and strong social skills
• Organized with ability to work and follow-up with customers to solve problems and complete orders
• Ability to organize many facets of Pulltarps business including but not limited to learning a large number of parts/systems/services, customer needs, and knowledge of various Pulltarps department capabilities.
• Proficient computer skills, specifically Word, Excel, Outlook with the ability to multi-task
• Experience with automotive, industrial or manufacturing desirable
• Mechanical and Technical aptitude
• Bilingual a plus but not required

QUALIFICATIONS:

• Manual dexterity

EDUCATION AND/OR EXPERIENCE:

• High School Diploma or Equivalent
• Previous experience in customer service and/or sales in a fast-paced work environment is a plus.
• Working knowledge of Manufacturing industry a plus especially tarp system manufacturing.
• Good interpersonal skills.
• Must be proficient working with, telephone, Internet, word, Excel and Outlook

PHYSICAL DEMANDS:

• Must have the ability to read, write, speak and understand English plus have adequate hearing and visual acuity.
• The working environment is in an air-conditioned environment and regularly physically going into an unheated/air-conditioned manufacturing/warehouse setting.
• Frequently reaching, gripping, and carrying up to 50 lbs., standing, stooping, bending, stretching, squatting and walking in addition to being seated a good portion of the day.
• Good communication skills are required in addition to understanding verbal and written instruction.
• Must handle multiple tasks and perform effectively in a fast-paced work environment.

WORK ENVIRONMENT:

• The noise level in the work environment is usually moderate to loud.
• While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions (weather/non-weather)
• PPE is required for this position\

Salary $22-$24/hour

NOTE: Safe Fleet does not discriminate in hiring or employment on the basis of race, color, religion, gender, marital status, national origin, sexual orientation, age, disability, ancestry veteran status or any other status protected by law.