What are the responsibilities and job description for the Fuel Dock Attendant/Dockhand position at Safe Harbor Marinas?
The Fuel Dock Attendant is responsible for assisting the customers and guests with vessel fueling and performing a variety of tasks including but not limited to general operation of the docks and assisting boaters. The Fuel Dock Attendant must work to maintain a safe and clean environment following all safety procedures and policies throughout the docking and fueling process.
Essential Duties and Responsibilities
- Provide SHM members with the best experience possible
- Greet all customers in a manner that expresses a kind, courteous and professional character
- Help orient members and guests to the marina, facilities, and answer other commonly asked questions
- Assist customers throughout the vessel fueling and pumpout process, ensuring safe practices are being followed
- Assist customers with general boating needs
- Maintain and clean restrooms, docks, walkways, grounds and other areas designated by management
- Ensure docks and equipment are operational at all times
- Daily trash collection and disposal
- Maintaining inventory at fuel dock, including organizing, cleaning and restocking shelves, inventory counts, etc.
- Comply with OSHA regulations, environmental regulations, and adhere to all site rules and expectations
- Availability to work overtime when required
- Ability to work weekends and holidays
- Other duties as assigned by Manager
Safety and Environmental Responsibilities
- Follow SHM Safety and Environmental rules and complete required related training
- Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area
- Report all accidents, injuries, spills and near misses immediately
Technical and Physical Requirements
- Ability to work safely around the water
- Must be able to swim
- Ability to lift 30 pounds
- Basic boat handling skills preferred
- Previous marina experience preferred
- Previous customer service experience preferred
Minimum Soft Skills Qualifications
- Eagerness to engage in a growing, fast paced, and industry-leading company
- Consistently treats others with dignity and respect
- Genuinely serves others with humility and a positive attitude
- Frequently demonstrates a bias toward action
- Always communicates effectively and courteously with fellow teammates and members
- Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
- Shows resolve and overcomes difficulties in a positive and productive manner
- Gladly provides responsive, and high level of service to our teammates and members
- Eagerly puts forth the extra effort to accomplish duties
- Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs
The Company
Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced professionals in the marine industry. In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities. #marinacareers
Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/.
Candidates should possess a strong customer service orientation, maintaining professionalism and friendliness at all times. They must be able to stay organized and prioritize safety in a fast-paced setting, while also proactively identifying and completing tasks during quieter moments. Candidates need to demonstrate responsibility and trustworthiness when handling inventory and point-of-sale transactions. Effective communication skills are essential, as they consistently interact with diverse clientele, providing assistance and answering questions with clarity and patience. A basic understanding of boat handling is a must to assist customers in safely docking. Physical stamina is also important, as the role involves lifting heavy objects, maneuvering equipment, and working outdoors in various weather conditions. Overall, the ideal candidate is a team player who contributes to a positive and safe environment, ensuring a seamless and enjoyable experience for all visitors.
