Marina Concierge

The Member Service Specialist is responsible for assisting customers with their immediate needs. This may include, but not limited to, giving information on the facility, products and services, assisting with reservations, and collecting payments.

Essential Duties and Responsibilities

• Answer all crew requests including accommodations, car rentals, medical needs, grocery stores, transportation, shopping, salons/spas, travel, local activities, etc.
• ump outs, rafts, fuel, rentals, billing, etc. to appropriate dockmaster.
• Review and file dockage agreements for incoming vessels.
• Input and update contacts including crew list and guests for incoming vessels.
• Ensure the contact information is correct in CRM , along with vessels details.
• Receive and input credit card information into the Rybovich Payment system for incoming vessels.
• Email out new vessels dockage agreements or if any billing information has changed on the dockage agreement.
• Create vessels folders on the day the vessel arrives. ( Left side : Monthly calendar, drink tickets, emergency contact list and shuttle schedule) (Right side: dockage agreement, facility operational guidelines and credit card request form)
• Assist with reservations and requests including hotels, car, housing, etc.
• Update and grow vendor list (referrals and relationships with local businesses) by listening to guests’ feedback and responding accordingly.
• Stay informed on local events/activities and general local knowledge for referrals.
• Plan, promote, and facilitate weekly events.
• Manage golf carts and conex box rentals

• Developing and maintaining effective and friendly working relationships with staff, members, guests and dealing with conflict effectively, courteously, and tactfully
• Responding to member questions and needs via phone, email and in person
• Providing excellent customer service
• Dealing with conflict effectively, courteously, and tactfully
• Accepting and reconciling daily cash, credit and check payments, and following up with past due balances
• Routine administrative tasks including office leasing
• Provide information on marina products and services
• Available to work overtime when required
• Other duties as assigned by Manager

Safety and Environmental Responsibilities

• Follow SHM Safety and Environmental rules and complete required related training
• Wear proper personal protective equipment as required for the task or work area
• Report all accidents, injuries, spills and near misses immediately

Technical and Physical Requirements

• High school diploma or equivalent preferred
• Prior marina experience preferred
• Previous customer service experience preferred
• Proficient in Microsoft Office
• Ability to sit for long periods of time
• Ability to lift 10 pounds

Minimum Soft Skill Qualifications

• Eagerness to engage in a growing, fast paced, and industry-leading company
• Consistently treats others with dignity and respect
• Genuinely serves others with humility and a positive attitude
• Frequently demonstrates a bias toward action
• Always communicates effectively and courteously with fellow teammates and members
• Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
• Shows resolve and overcomes difficulties in a positive and productive manner
• Gladly provides responsive, and high level of service to our teammates and members
• Eagerly puts forth the extra effort to accomplish duties
• Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs

The Company

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced professionals in the marine industry.  In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities. #marinacareers

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Additional disclosures available at https://shmarinas.com/hr-disclosures/.