Family Support Advocate

JOB SUMMARY

Provides on-going advocacy and post-crisis support services for nonoffending parents/caregivers located in Yates, Ontario, and Seneca County who have experienced domestic and family violence, child abuse, and sexual violence. Conducts client needs assessments, makes referrals to other victim services, and connects clients with community resources. Provides trauma-informed advocacy, maintains case documentation, and supports clients with various needs. Educates clients about eligibility for the Office of Victim Services, advocates in family court, and ensures compliance with laws and policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide long term support services to nonoffending parents/caregivers of our child advocacy center and other child clients.
• Conduct assessments of client needs in collaboration with the Child Advocacy Specialists.
• Work with 15 to 20 clients at any one time.
• Provide trauma informed advocacy services by assisting clients with safety planning, goal planning, connecting with mental health services, and providing consistent follow up services.
• Assist clients with family court petitions and the family court process including custody, visitation and family court orders of protection.
• Assist clients with compensation applications to the NYS Office of Victim Services.
• Maintain professional communication with the child abuse multidisciplinary team and assist in communicating case updates as needed with victims and caregivers.
• Make mandated report calls to NYS Child Abuse Central Registry and law enforcement as needed.
• Provide child advocacy staff with case progress to report at Child Abuse Review Team meetings and attend Child Abuse Review Team meetings as needed.
• Provide coverage on our 24-hour youth crisis hotline.
• Participate in outreach activities and agency awareness events to promote services and increase community engagement.

OTHER DUTIES

• Performs additional duties as assigned by management.

EDUCATION & EXPERIENCE

• A High School diploma with experience working with vulnerable populations is required, while an Associate degree in human services with the same experience is preferred.

KNOWLEDGE, SKILLS & ABILITIES

• Excellent communication skills both written and verbal.
• Demonstrated ability to effectively present in public forums.
• Skilled in addressing and discussing sensitive issues.
• Ability to establish and maintain networks of professional relationships.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Ability to multitask, work rapidly to meet deadlines, and perform work under pressure while maintaining composure and professionalism.
• Ability to demonstrate cultural awareness and sensitivity to other perspectives.
• Demonstrated flexibility to adapt to different work and communication styles of colleagues and clients.
• Demonstrated ability to solve problems using analytical skills and abilities.
• Demonstrated ability to maintain composure and professionalism under stress.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Job Type: Full-time

Pay: $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• On call

Language:

• Bilingual (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Geneva, NY 14456: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $23