What are the responsibilities and job description for the Customer Service Manager position at Safe Haven Security Services, LLC.?
At Safe Haven Security, we are more than just a home security company! We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service.
Position Summary
Safe Haven Security is seeking a highly motivated and experienced Customer Service Manager to lead our customer service team. The ideal candidate will be responsible for overseeing the customer service operations, ensuring customer satisfaction, and implementing strategies to improve customer experience. The Customer Service Manager will also be responsible for training and supervising staff and analyzing customer feedback to identify areas of improvement.
In this role you will:
- Oversee and manage the customer service team to ensure excellent service delivery
- Develop and implement customer service policies and procedures
- Train, mentor, and coach customer service representatives
- Analyze customer feedback and data to identify areas of improvement
- Collaborate with other departments to ensure a seamless customer experience
- Monitor customer service metric and prepare reports for management
- Stay updated on industry trends and best practices in customer service
Why Join Safe Haven?
- Weekly pay
- Paid Time Off (PTO) program and paid holidays
- Medical, Dental, Vision, 401K, and Life Insurance Coverage
- Employee Assistance Program (EAP)
- Recognized by Newsweek's "America's Greatest Workplaces"!
- Safe Haven is the largest employee-based ADT Authorized Dealer
To be successful in this role, you should have:
- Excellent leadership and communication skills
- Strong problem-solving abilities and a customer-focused mindset
- Proficiency in CRM systems and customer service software
- Proven experience as a manager
What Safe Haven requires in a candidate:
- Bachelor's degree or relevant work experience
- 2 years of management experience
- 2 years of recent call center experience
Safe Haven Security is an Equal Opportunity Employer / Veterans / Disabled. We celebrate diversity and are committed to creating an inclusive environment for all employees.
