P/T Relief Worker Shelter Advocate

Position Title: Relief Worker

Supervisor: Shelter Supervisor

Department: Shelter

Status: Part-Time

Job Classification: Non-Exempt

Hours:  Up to 28 hours per week.  Flexible to include weekends and holidays as needed

Position Summary: The position is a professional who will assist with the operations of the shelter. This position will provide trauma informed direct and indirect services to victims of domestic violence. 

Responsibilities and Duties:

Advocacy Responsibilities:

·        Answers the 24-hour crisis hotline.

·        Enrolls victims of domestic violence into the shelter program.

·        Provide case management to shelter residents and establish case planning during their shelter stay. 

·        Meet with the client to assist with Client Goals for housing, other means of support, and safety.

·        Provides assistance with obtaining employment and secure housing.

·        Provides community resources to residential clients.

·        Ensure a Compass Account has been established for clients receiving the above government services or in need of services.

·        Updates the Client Management System(s) with services provided and case notes in a timely manner.

·        Refers clients to internal services such as counseling, legal advocacy, and outreach, reviewing each service with the clients.   

·        Creates a personal safety plan with each client and depart clients with necessary surveys and documentation required. 

·        Provide follow up services to all clients (If applicable)

·        Ensure Financials are submitted to the administrative office in a timely manner for the clients.

·        Report all incidents within 24 hours in writing to the Shelter Supervisor to ensure a written report is submitted per CJCC and the incident filed in the client’s file.

·        Ensure safety of the shelter to avoid hazard conditions and report updates to the Director and Supervisor immediately in writing.

·        Disseminate and remind clients of shelter activities promoting and encouraging clients to attend. 

·        Assist volunteers with their task and ensure they feel welcomed.

·        Maintain a network with other service providers and act as a referral for information resources. 

·        Provide Client Direct Services such as meal preparation, childcare and transportation as needed.

·        Ensure Shelter Guidelines are followed and follow the disciplinary actions as needed.

Other Responsibilities:

·        All other duties assigned by management.

·        Advocate responsible for participating in our Strategic Plans as assigned and ensure departure files are updated in HMIS. Ensure Bed night staff services are accurately entered into system daily.

Education:

·        Bachelor’s degree in human services or related field.

Physical Responsibilities:

• Physically able to lift and carry items weighing up to fifty pounds.

Qualifications:

·        Strong organizational skills, as well as excellent written and oral communication skills.

·        Decision making skills.

·        Exceptional computer skills in Microsoft suites (word & excel)

·        Capable of working independently.

·        Valid driver’s license

·        Privately owned automobile with liability insurance and a willingness to utilize own vehicle in job performance.

·        Ability to relate to individuals of all socio-economic levels, races, religions, creeds, and nationalities.

·        Able to demonstrate empathy, sensitivity, and good judgment when dealing with resident issues. 

CODE OF CONDUCT:

·        Act according to the agency’s stewardship standards