Coordinator Learning & Development

Summary:

This is a highly visible, dynamic, and customer service-oriented position, requiring excellent virtual and in-person presence. Primary responsibilities of the Training and Development Coordinator will be to communicate, coordinate, organize, schedule, and document training programs provided to Safe Horizon staff, in addition to administrative support for the Learning and Staff Development Department.

Responsibilities:

Training Coordination

•  Apply a trauma-informed, anti-oppressive lens to your work with colleagues, promoting a positive learning culture for all staff across Safe Horizon.
•  Manages, maintains, and serves as point person for the Learning & Staff Development Department including coordination with the Learning team (Sr. Director and 4 Trainers), HR, Operations Staff, Staff, Building Staff, and external vendors and consultants to ensure seamless online and in-person training operations
•  Manages calendar to schedule online and in person trainings, events, registration, and attendance of participants
•  Provide support to training peers during sessions to troubleshoot technical issues

Training Administration and Communications

•  Administers the daily utilization and maintenance of the Learning Management System (LMS)
•  Creates standard and recurring LMS reports and builds ad hoc reports as needed
•  Identifies methods to improve productivity and growth via use of the LMS and other systems
•  Researching and fulfilling requests for technical assistance
•  Maintains learning assets, completes data entry, and creates reports for training utilization, inventory, and purchasing
•  Prepares ongoing training engagement emails, correspondence, and reports and presents department information to newly hired staff
•  Answers and directs emails, telephone calls, faxes and mail directed to department or site
•  Prepares all payment requests, expense reporting, and credit card reconciliation
•  Handles confidential information discreetly and appropriately

Office Operations

•  Welcomes training participants and other visitors and acts as a customer service representative for the department and training center space located in Brooklyn; provides stellar service to internal and external customers
•  Prepares and coordinates room set up/maintenance, equipment, and catering arrangements for in-person Learning & Staff Development Center functions
•  Maintains inventory and prepares purchase orders of supplies and materials

Qualifications:

•  Minimum of 2 years of experience in office management or related experience
•  Experience with Learning Management Systems, proficiency using Cornerstone a plus
•  Experience providing high level of customer service and customer contact
•  Associates degree in business, administrative, HR or related field
•  Bachelor’s degree preferred

Required skills:

•  Strong professional presentation skills, both virtual and in-person, and an ability to interact effectively with all levels of the organization.
•  Excellent intrapersonal, oral, written and customer service skills (warm and welcoming, friendly, resourceful and professional)
•  Intermediate to Advanced Microsoft Office skills (Outlook, Word, Excel and Power Point). Familiarity with Canva, DocuSign, AI workplace tools
•  Extremely organized, detail-oriented, and able to work well with interruptions in a high-paced environment
•  Ability to compose and appropriately format correspondence and reports with accurate English grammar, spelling, and punctuation
•  Ability to work collaboratively and effectively both as part of a team and independently, with exceptional skills in prioritizing, managing up and managing across peers without formal authority

Work with a friendly, dynamic team. Flexible remote schedule. Minimum once per week in-office. Access to significant amount of professional development and training for professional growth

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. 

 AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. 

Technology Statement: 
Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.  

Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal 

Hiring Range: $23.63-26.58 Hourly 
Full-time Hours: 35 Hours per week
Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.