Senior Director - Domestic Violence Shelter, Willow

Responsibilities:

• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches.

Essential Job Functions: The Shelter Director is responsible for the day-to-day operations of the shelter program. Specific duties include but are not limited to:

• Managing and administering the shelter program from a trauma informed perspective that focuses on resident centered practice and vicarious trauma;
• Mediating disputes and addressing grievances from a trauma informed perspective;
• Recruiting, hiring, coaching, mentoring and supervising a multi-disciplinary group of onsite staff that includes understanding and responding to vicarious trauma (both for self and for staff members);
• Ensuring that all staff receive high quality bi-weekly individual and monthly group supervision that is reflective and prioritizes improvement of Resident Centered Practice skills and includes discussions about vicarious trauma
• Management and over site of billing process including reaching expected utilization targets, managing expenses, monitoring of onsite resident resources; and accurate resident documentation (electronic and hard copies)
• Completing annual staff performance evaluations; developing staff professional development plans and strong utilization of the agency’s performance management tools;
• Managing and administering the shelter program including fiscal management of budget, billing, and adherence to agency, city and state and federal regulations; successfully completing program audits by City, State and Federal regulators;
• Collaborating with internal departments to ensure programs run efficiently (Training Department, Domestic Violence Administration, Human Resources, Development, Finance, Legal etc.); Developing partnerships with other community based organizations, acting as a liaison to other organizations;
• Growing donor relationships in partnership with the Development Department; including hosting donor tours, and working with donors/volunteers for special events at the site; Developing scattered sites as needed;

Qualifications:

• Ability to maintain appropriate professional boundaries with residents and staff Utilization of Client Centered Practice (CCP) skills
• Ability to use neutral and non-judgmental language when responding to clients Understanding and responding to vicarious trauma
•  Ability to engage with clients using a trauma informed perspective
• Must be flexible, patient and able to juggle multiple roles simultaneously

Requirements:

•  Graduate degree in a Human Services or related field, plus a minimum of four years relevant experience operating a facility/and or working with domestic violence survivors.
• Must include at least one year of supervisory experience.

Safe Horizon is committed to providing a reasonable accommodation to ensure individuals with disabilities can meet any physical demand requirement(s) of the position, or otherwise perform the corresponding task(s), where possible. If you require a reasonable accommodation, including to participate in the job application or interview process, please contact your Human Resources Recruiter.

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.