What are the responsibilities and job description for the Customer Experience Agent position at Safe Streets?
Our Customer Experience Agents will both take inbound and make outbound calls to service customers, including scheduling services and new installations for ADT service provided through SafeStreets USA. Computer proficiency is key as you will navigate our customer management relation tool (Salesforce) to update orders, inventory equipment, collect billing, and input other various forms of customer information.
Strong interpersonal skills are also necessary as you will coordinate with both technicians and customers alike to resolve any issues hindering installation or a new service.
Job Type: Full-time (Possibility for part-time based on experience/schedule)
Hourly: $11.00 - $13.00 (Based on experience bilingual ability, with opportunity to grow up to $17.00 as skills are developed)
- Supplemental pay available through commission
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availabilityAbility to commute/relocate:
- Rexburg, ID 83440: Reliably commute or planning to relocate before starting work (Required)
Salary : $11 - $13
